In the job market, manpower agencies, also known as staffing agencies, offer a convenient and cost-efficient way to hire employees. These organizations match job seekers with employers, providing various services to facilitate the hiring process. In the Philippines, there are many manpower agencies. Despite the underemployment rate reported by the Philippine Statistics Authority (PSA) decreasing to 11.9 percent in December 2023 from 12.6 percent in December 2022, the country’s efforts to battle unemployment and underemployment still continue, driving many individuals to seek the services of these agencies for local and overseas job opportunities.

However, while these agencies play a crucial role in connecting job seekers with employers, they face several operational challenges. Navigating complex labor laws, ensuring compliance, and managing proper documentation add to the difficulties. Additionally, training and developing employees to meet client standards, maintaining effective communication, and coordinating schedules and job assignments are significant hurdles. Furthermore, securely handling large volumes of sensitive employee and client data is essential to ensure data integrity and protection against breaches.

Given these challenges, HR departments struggle to manage field employees effectively. A custom Human Resources Information System (HRIS) can be an excellent solution as it addresses specific needs, enhances efficiency, and supports unique operational workflows. In our previous blog, we discussed when an organization should consider implementing a custom HRIS. In this blog, you will learn how we developed a custom HRIS for a major manpower agency servicing businesses in Luzon and Visayas, making HR services more accessible for their field employees. The client opted for a custom HRIS over an off-the-shelf solution due to their unique requirements, which were not readily available in standard software.

We had the opportunity to create an HRIS application or employee portal for a major manpower agency that offers a comprehensive suite of facilities management services. These include security services, facilities management, building maintenance, janitorial services, and environmental services. Their clientele comprises notable brands such as SM and Banco De Oro Universal Bank.

The project originated from our own experience in developing an in-house HRIS. Learn more about how custom HRIS solutions stand out here. Spanning 8 months, the project involved three key stages: Discovery, Initial Delivery, and Enhancements.

During the discovery phase, we collaborated closely with the client to understand their pain points, needs, and expectations for the solution. We conducted a thorough business analysis of their current HR processes, workflows, and systems to identify gaps and areas for improvement. The client highlighted several challenges, including difficulty tracking appointments and personnel movements, managing the deployment of security guards to different clients, checking credentials, monitoring mandatory training, renewing licenses and documents, and issuing uniforms. Based on these insights, we defined the project goals, developed a comprehensive feature list, and established budget and timeline parameters.

Utilizing the agile development methodology, we segmented the project into manageable sprints. This approach allowed us to focus on core feature development, UI design, testing, and deployment. In the final enhancement phase, we collected user feedback, monitored performance, developed new features, and provided ongoing support to ensure the system met the client’s evolving needs.

Our customized HRIS portal that can be accessed via mobile application and has role-based login for the client incorporates a robust suite of features tailored to streamline their HR operations and enhance employee accessibility.

Here are the key features that we created: 

1. Recruitment 
2. Employee Records 
   1. Employee 201 
   2. Employee Information Updates 
3. Timekeeping 
   1. Attendance Report 
4. E-services 
   1. Loans
   2. Government Loans
   3. Uniform Information, Requests, and Payment
   4. Diagnostic Scheduling, Requests, Approvals, and Recording 
   5. Payslip
5. Employee Onboarding/Offboarding

Our custom HRIS app has significantly enhanced our client’s manpower agency by introducing key features such as time in/out tracking, timesheet monitoring, attendance approvals, leave management, and comprehensive employee profiles. These features have streamlined payroll processing, improved attendance management, empowered employees with self-service capabilities, and increased financial transparency. Additionally, e-services like loan applications and uniform requests, as well as diagnostic scheduling, have boosted employee satisfaction and operational efficiency. Admin modules for HR management, attendance reporting, onboarding, offboarding, and recruitment have further enhanced HR efficiency and decision-making. Overall, the custom HRIS app has led to increased operational efficiency, improved compliance, cost savings, and better decision-making, positioning the agency for sustainable growth and success. Even if these employees work remotely from different locations, they can access HR services, and vice versa for their HR department. With the ability to handpick modules in the employee portal, the system adapted to the dynamic nature of their organization and proved valuable to field employees.

Manpower agencies looking to streamline their HR operations and enhance employee management should consider leveraging our experience in custom HRIS development. With our tailored solutions, we can address the unique needs and challenges faced by manpower agencies, offering comprehensive features to optimize HR processes, improve efficiency, and boost employee satisfaction. Whether it’s time tracking, attendance management, leave processing, or streamlined communication, our custom HRIS solutions are designed to meet the specific requirements of manpower agencies. We understand the importance of flexibility and scalability in HRIS solutions, allowing agencies to adapt and grow seamlessly as their business evolves. Contact us today for a consultation and let us help you transform your HR operations for greater success.