Paradigm of the Next-Gen Banking: The Era of Neobanks

Paradigm of the Next-Gen Banking: The Era of Neobanks 1200 630 Exist Software Labs

A new player has emerged, poised to go above and beyond Traditional Banking models and redefine the way we manage our finances. Enter the Era of Neobanks – Digital-first, Customer-centric Financial Institutions that are set to lead the Paradigm of the Next-Gen Banking.

Delving into the Neobank Phenomenon

Neobanks, also known as Challenger Banks, are redefining the banking experience with their seamless digital platforms and innovative services. These agile newcomers leverage cutting-edge technology to provide customers with a range of financial solutions tailored to their needs, all accessible at the touch of a button.

The Revolutionary Role of Neobanks

In a world where convenience reigns supreme, Neobanks are quickly gaining traction for their user-friendly interfaces, personalized offerings, and competitive rates. By eliminating the overhead costs associated with brick-and-mortar branches, these digital liberators are able to pass on the savings to customers in the form of higher interest rates, lower fees, and enhanced rewards programs.

Some of the Neobank Giants in the Philippines such as Tonik, GoTyme Bank, Maya Bank (and more) are democratizing access to financial services, catering to a diverse range of customers, including millennials, freelancers, and small businesses. With features such as instant account opening, real-time transaction tracking, and AI-powered financial advice, Neobanks is empowering individuals to take control of their finances like never before.

One of the most significant contributions of Neobanks to the banking and financial industry is their role in promoting financial inclusion. By leveraging technology to reach underserved populations, including the unbanked and underbanked, Neobanks are bridging the gap and providing access to essential banking services to those previously excluded from the traditional banking system.

Through partnerships with Fintech companies and innovative solutions such as mobile wallets and peer-to-peer lending platforms, Neobanks is expanding its reach and making financial services more accessible to marginalized communities worldwide. This inclusive approach not only benefits individuals but also stimulates economic growth and fosters social development.

Banks’ Digital Storefront: Mobile Internet Banking (MIB)

In the face of the rising popularity of Neobanks, traditional and commercial banks can leverage Mobile Internet Banking (MIB) to stay competitive. By focusing on innovation, convenience, and personalized experiences, Mobile Internet Banking can keep up with Neobanks by offering features such as:

1. Seamless User Experience
Streamlined interfaces and intuitive design for easy navigation and transactions.

2. Advanced Security Measures
Robust security protocols, including biometric authentication and encryption, to safeguard customer data.

3. Personalized Financial Management
AI-driven insights and budgeting tools to help customers manage their finances effectively.

4. Quick and Convenient Services
Instant fund transfers, bill payments, and account management functionalities, accessible anytime, anywhere.

5. Integration with Fintech Solutions
Partnerships with fintech companies to offer innovative services such as digital wallets, investment platforms, and peer-to-peer lending.

6. Continuous Innovation
Regular updates and enhancements to adapt to changing customer needs and technological advancements.

By embracing these strategies, Mobile Internet Banking can keep pace with Neobanks and  reinforce the relationship between traditional banks and their customers, providing a seamless and secure banking experience tailored to modern lifestyles.

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The rise of Neobanks represents a seismic shift in the Banking and Financial Industry, with far-reaching implications for customers, businesses, and society as a whole. By harnessing the power of technology and prioritizing customer experience, Neobanks are redefining the way we think about banking and setting new standards for innovation and inclusivity.

As we navigate the complexities of an increasingly digital world, embracing the Neobank revolution is not just a choice but a necessity for traditional banks and financial institutions looking to thrive in the digital age. Together, let us grasp the future of banking, where convenience, accessibility, and innovation converge to create a more inclusive and equitable financial ecosystem for all. Gone are the days of lengthy queues and cumbersome paperwork!

Begin your Digital Banking Journey today!

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The New Age of Banking: Voyaging through Digital Banking Asia Summit 2024

The New Age of Banking: Voyaging through Digital Banking Asia Summit 2024 1200 630 Exist Software Labs

Pasay City, Philippines – Embarking on the New Age of Banking, Digital Banking Asia Summit 2024 emerged as a beacon of innovation and Asia’s flagship leadership summit for Bank CXOs and Fintech Disruptors. Held on March 13, 2024, at the esteemed Manila Marriott Hotel and co-presented by Escom, this landmark event brought together visionary leaders, industry experts, and trailblazers from across the Philippines. As Exist, Software Labs Inc. joined as one of its’ sponsors, supplementing the core vision of the event is incredibly certain, exploring the cutting-edge trends, challenges, and opportunities shaping the future of Banking and Financial landscape.

The Digital Banking Revolution

Discourse and Panel Discussions

1. Charting the Digital Transformation Landscape: Banking CEOs’ Top Priorities in Asia
Discussed by:

• Sumit Kumar – Managing Director and Partner at BCG
• Paolo Salcedo – Head, Virtual Banking at Maybank
• Greg Krasnov – CEO & Founder at Tonik Bank
• Nate Clarke – CEO at GoTyme
• Sushreem Jadhav – BFSI Practice Lead at Collabera Digital Philippines
• Colin Kum – APAC Market Director at Mambu

2. Customer Feedback and Continuous Improvement: Using Voice of the Customer (VoC) to Drive Innovation
Discussed by:

• Vicky Salas – Partner at SGV (Moderator)
• Dan Ramirez – Senior Vice President, Head of Transformation Office; Office of the Chief Operating Officer at ING Bank
• Lion Gacad – Chief Experience Officer at Gotyme Bank
• Mica Diaz de Rivera – UX Strategy and Design Head at Metrobank

3. The Role of AI and Machine Learning in Shaping the Future of Finance
Discussed by:

• Gilbert Trinchera – Partner at KPMG
• Sara Ann Venturina – Chief Data Officer at GCash
• Kenneth Catugas – Head of IT at ING Bank
• Esel Madrid – SVP and Head of Data Science & AI Center of Excellence at Security Bank
• Durjoy Patranabish – Vice President, Business Development at Tiger Analytics
• Vijesh Kishore – Chief Revenue Officer at SnapWork Technologies

4. Cybersecurity in Financial Services: Protecting Data and Building Trust
Discussed by:

• Mark Anthony Almodovar – Risk Assurance, Cybersecurity and Privacy Executive Director at PwC
• Marlon Sorongon – Chief Information Security Officer at Maybank Philippines
• Carlos Tengkiat – Chief Information Security Officer at RCBC
• Akbar Senior Motani – CEO at DPM
• Ryan Pahignalo – Head of Compliance and Monitoring Services at Digido Finance Corp.
• Hung Wong – Vice President, ICT Solution & Partnership at HGC Global Communications

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Explored Key Topics

1. AI, Data & Automation
The summit delved into the transformative power of artificial intelligence, data analytics, and automation in reshaping the banking landscape. Discussions centered on harnessing AI-driven insights to enhance customer experiences, optimize operational efficiency, and drive sustainable growth in the digital era.

2. Transformation for Traditional Banks
Amidst rapid digitization, traditional banks are navigating a paradigm shift towards agility, innovation, and customer-centricity. Sessions at the summit explored strategies for traditional banks to embrace digital transformation, foster innovation, and remain competitive in an evolving market landscape.

3. Cyber Security, Fraud & Identity
With the proliferation of cyber threats and financial fraud, safeguarding customer data and ensuring robust security measures are paramount. The summit addressed the latest advancements in cybersecurity, fraud detection, and identity verification technologies, highlighting the importance of proactive risk management and compliance.

4. Open and Embedded Finance
The rise of open banking and embedded finance presents unprecedented opportunities for collaboration and ecosystem integration. Industry leaders discussed the potential of open banking frameworks, API-driven innovation, and embedded finance models to drive financial inclusivity, accessibility, and innovation.

5. Diversity & Financial Inclusion
Promoting diversity, equity, and inclusion is essential for fostering a more inclusive financial ecosystem. Sessions at the summit explored strategies for advancing financial inclusion, empowering underserved communities, and leveraging diversity as a catalyst for innovation and growth.

6. Fintech & Partnerships
Collaboration between traditional financial institutions and fintech disruptors is reshaping the future of finance. The summit explored emerging fintech trends, partnership opportunities, and collaboration models driving innovation, agility, and customer-centricity in the digital age.

7. Payments Innovation
The payments landscape is undergoing rapid transformation, driven by digitalization, mobile technology, and changing consumer preferences. Discussions at the summit centered on payments innovation, digital wallets, real-time payments, and the future of frictionless transactions in the digital economy.

8. Seamless Experiences
In an era of heightened customer expectations, delivering seamless and personalized experiences is imperative for driving customer engagement and loyalty. The summit explored strategies for creating frictionless omni-channel experiences, leveraging data-driven insights, and delivering hyper-personalized services.

9. ESG and Sustainability
Embracing environmental, social, and governance (ESG) principles is no longer a choice but a strategic imperative for financial institutions. Sessions at the summit emphasized the role of sustainable finance, responsible investing, and ESG integration in driving long-term value creation and societal impact.


The Digital Banking Asia Summit 2024 served as a catalyst for innovation, collaboration, and thought leadership, setting the stage for a future where financial services are more inclusive, accessible, and sustainable. And with Exist Banking and Financial Services Solutions, you can effectively navigate these complexities of a rapidly evolving digital landscape, the insights, connections, and strategies forged at this summit that will undoubtedly shape the future trajectory of banking and financial services, not only in the Philippines, but across Asia Pacific region and beyond.

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2024 Vision: Embracing Trends Reshaping the Digital Banking Sphere

2024 Vision: Embracing Trends Reshaping the Digital Banking Sphere 1300 972 Exist Software Labs

In 2023, the digital banking sphere witnessed a dynamic evolution, marked by technological advancements and trends reshaping the norm, changing consumer behaviors, and industry-wide innovations. Financial institutions across the globe embraced digital transformation to enhance customer experiences, streamline operations, and stay competitive in the rapidly evolving market.

As we are approaching 2024, the world of banking is undergoing a transformative journey fueled by both emerging and subsisting technological advancements. In this article, we’ll embark on an exploration through the cutting-edge trends reshaping the digital banking sphere this year, attainable through various Banking and Financial Solutions.

Here are the 7 Digital Banking technologies you need to look out for this 2024.

1. Open Banking

We understand that staying ahead in the fast-evolving financial landscape is crucial for a business’s success. That’s why tackling the transformative world of Open Banking – a game-changer that goes beyond traditional financial services is a vital part of 2024. Open Banking is a system that allows third-party financial service providers to access and interact with a user’s financial information, with their consent. It’s a data-sharing framework that aims to enhance financial transparency, promote competition, and enable the development of innovative financial services.

(See the infographic below)

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2. Digital Fraud Prevention

Since digital onboarding for consumers is now the norm in the majority of financial establishments to easily enroll their users remotely, and major threats like identity theft, financial scam, and fraud are always on the block, It is essential to find a reliable eKYC solution to effectively enforce both identity verification and fraud prevention.

Jumio is an end-to-end eKYC Platform that helps banks to have automated identity proofing, eKYC, and Transaction Monitoring. From onboarding to monitoring, they build trust based on your terms.

*Jumio is one of the technology partners of Exist Software Labs, Inc. (Learn More)

3. Generative AI

Artificial Intelligence is one of the predominant factors in technological advancement. This technology has significantly transformed the digital banking and financial industry by introducing innovative solutions, improving operational efficiency, and enhancing customer experiences. Specifically, the influence of FinTech and the application of Generative AI on Chatbots is expected to grow this year through banking technology, such as apps and other online money services, which could produce new revenue streams through customer service improvements, targeted marketing, enhanced analytics & decision making capabilities, and more.

4. Blockchain Progression

Blockchain technology refers to a decentralized and distributed ledger technology that revolutionizes the way financial transactions are recorded, verified, and executed. It operates on a peer-to-peer network of computers, where each participant (node) has a copy of the entire blockchain, ensuring transparency and security. Blockchain can potentially transform various aspects of the banking and financial industry, from traditional banking operations to enabling new financial products and services. Its adoption is driven by the pursuit of greater efficiency, security, and innovation within the financial ecosystem.

5. Neobanking

Neobanking refers to a type of digital banking model that operates exclusively online, without traditional physical branches. Neobanks are typically fintech startups or digital-only financial institutions that offer banking services entirely through mobile apps or web platforms. They leverage technology to streamline processes, enhance user experiences, and offer innovative financial products and services.

As this technology continues to evolve, its impact on the broader banking sector is likely to grow, influencing the way people manage their finances worldwide, providing innovative and user-friendly solutions, enhancing accessibility, and driving positive changes in the financial services industry.

6. Banking Process Automation

Banking process automation is crucial for modernizing banking operations, improving efficiency, and providing a more agile and customer-centric banking experience. It allows financial institutions to stay competitive in a rapidly evolving digital landscape. It works by strategically implementing technology to handle repetitive tasks, streamline workflows, enhance accuracy, and improve overall operational efficiency within the banking industry. The goal is to leverage automation to deliver faster, more accurate, and cost-effective banking services while allowing the workforce to focus on higher-value tasks and strategic initiatives.

7. Cloud Migrations

Cloud migration is the process of transitioning digital assets, applications, data, and IT infrastructure from on-premises systems or legacy environments to cloud-based platforms. This strategic move is driven by the industry’s evolving technological landscape, regulatory requirements, and the desire to leverage the benefits offered by cloud computing.

Cloud platforms offer scalability and high availability features, enabling banks to easily scale their operations up or down based on demand. This flexibility is crucial for handling fluctuating workloads and adapting to changing market conditions.


As we can see, so many technological innovations can be customized based on the bank’s and financial institutions’ offerings. They can utilize it to provide seamless, omnichannel, and powerful banking. However, this can only be possible by tapping into an IT solutions partner that can truly help you in your digital transformation this 2024. Exist Software Labs, Inc. is one of the technology innovators in the Philippines with over two (2) decades of experience in bringing the value of technology to humans.

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Bringing Innovation to Banking: A Journey Through Tech Fusion 2023

Bringing Innovation to Banking: A Journey Through Tech Fusion 2023

Bringing Innovation to Banking: A Journey Through Tech Fusion 2023 1300 972 Exist Software Labs

Makati City, Philippines – In a dynamic fusion of technology and banking, Tech Fusion 2023 ignited sparks of innovation and ushered in a new era of financial technology last September 21, 2023. Hosted at the Microsoft Philippines Office in Makati, this exclusive event brought together prominent figures from the banking industry, top executives, and decision-makers to explore the transformative power of DevOps, Cloud Migration, and API Management. In collaboration with Crayon and Microsoft, Exist Software Labs, Inc. unveiled a world of possibilities for the BFSI (Banking, Financial Services, and Insurance) sector.

Charting a New Course

Tech Fusion 2023 was not just an event; it was a voyage into the heart of digitalization in banking. The journey explored three main areas:

  1. DevOps Dynamics: Time-to-Market Accelerations with Confidence

The first leg of the journey examined how DevOps practices can dramatically accelerate time-to-market for banking solutions while instilling confidence in the process. Attendees learned strategies to balance speed and quality, ensuring robust software delivery.

  1. New-Age Competition: Modern Infrastructure and Cloud-Native Architecture

In the second phase, the discussion revolved around modernizing infrastructure and embracing cloud-native architecture. Experts elaborated on the pivotal role of microservices, containerization, and serverless computing in building scalable and resilient banking applications.

  1. API Quest: Navigating the Infinite Possibilities of Banking Innovation

The final stretch explored the infinite possibilities of banking innovation through API Management. Attendees gained insights into how API technology simplifies banking transactions and integrates diverse applications into a unified platform, fostering financial inclusion and transparency.

Exist Awarded as Crayon’s Partner for Banking Solutions in the Tech Fusion 

The event commenced with a warm welcome from Willex Perez, Exist’s Co-founder & VP of Sales & Marketing. He expressed his enthusiasm for collaborating to enhance efficiency and satisfaction in banking through digitalization.

The highlight of the day was the official launch of Exist’s Digital Banking Solutions, known as the Exist Banking and Financial Services (EBFS) Business Unit. Jemelyn Ambrosio, BFS Business Unit Head, unveiled the digital banking roadmap, which depicted the evolution from traditional to digitally mature banks.

Following the presentation, Crayon Philippines recognized Exist Software Labs, Inc. as their primary partner in Banking Solutions in the Philippines. Carlos Sevilla, Crayon Philippines’ Channel Sales Director, presented this recognition to Exist.

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Panel Discussion

The heart of Tech Fusion 2023 beat within the panel discussions. Seasoned experts from diverse backgrounds shared their experiences and insights:

  • Randy Cabredo – Solutions Area Specialist for Azure, Microsoft
  • Chester Guerrero – Head of Production Security, Maya Philippines
  • Carlos Sevilla – Channel Sales Director, Crayon
  • Jonas Lim – Vice President of Technology, Exist Software Labs
  • Dennis De Vera – Director of Technical Services, Exist Software Labs

These panelists wove together their experiences and domain expertise to create a rich tapestry of knowledge. They delved into innovations and real-world implementations, answering participant questions and unraveling the intricate world of digitalization. The Tech Fusion event illuminated the path to a future-ready digital banking landscape through DevOps, Cloud Migration, and API Management.

While enjoying lunch, attendees seized the opportunity to network with technology experts and engage in enlightening conversations with fellow banking leaders. It was a moment to connect, share ideas, and envision a digitally transformed future for the BFSI sector.

Crayon’s Digital Transformation Insights

After the lunch break, Crayon’s Business Development Manager, Gab Villanueva, took the stage to share valuable insights on digital transformation. This added yet another layer of knowledge to the event, further enriching the participants’ understanding of how technology can drive financial institutions forward.

A Fusion of Knowledge, Innovation, and Fun

Tech Fusion 2023 was not just an event; it was an experience filled with knowledge, insights, fun, and new technologies. Banks across the Philippines can now leverage the wisdom shared during this event to embark on their own journeys of digital transformation, ultimately benefiting their customers and securing a competitive edge in the rapidly evolving BFSI landscape.

As the sun set on Tech Fusion 2023, the banking industry in the Philippines looked forward to a future illuminated by innovation, collaboration, and the limitless potential of technology.

Tech Fusion 2023: Shaping the Future of Banking, One Innovation at a Time

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Banks that embrace predictive analytics and data-driven decision-making are forging a path towards becoming the "extraordinary" banks of the future.

Predictive Analytics & Data-Driven Decision: Building up the “Extraordinary” Banks of the Future

Predictive Analytics & Data-Driven Decision: Building up the “Extraordinary” Banks of the Future 1300 972 Exist Software Labs

In the fast-evolving landscape of digital banking, staying ahead of the competition and delivering exceptional customer experiences require more than just technology. Banks that embrace predictive analytics and data-driven decision-making are forging a path towards becoming the “extraordinary” banks of the future. As a technology company providing digital banking solutions, Exist Software Labs, Inc. is committed to empowering banks with the tools they need to harness the potential of data and achieve scalable success.

What is Predictive Analytics, and why does it matter?

Predictive analytics leverages historical data, machine learning algorithms, and statistical modeling to forecast future outcomes. For banks, this means harnessing vast amounts of customer data, transaction history, activity patterns, and market trends to make well-informed decisions. By adopting predictive analytics, banks can anticipate customer needs, identify potential risks, and personalize services, paving the way for smarter and more proactive banking experiences.

The Role of Data Warehousing in Predictive Analytics in Banking

Data warehousing acts as the backbone of predictive analytics initiatives. It involves the centralization and integration of data from various sources, enabling banks to access a holistic view of their operations and customer interactions. With a well-structured data warehouse in place, banks can efficiently extract, transform, and analyze data, fueling the predictive modeling process for informed decision-making.

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Embracing the Cloud for Scalability and Flexibility

Cloud technology offers the scalability and flexibility necessary to support the vast amount of data required for predictive analytics. Banks can store and process data real-time, ensuring faster and more accurate predictions. Cloud-based solutions also enable seamless integration with existing banking systems, making it easier for banks to adapt to evolving customer needs and market trends.

From Data Analytics to Data-Driven Decision-Making

While data analytics provides valuable insights, the true value lies in translating these insights into actionable decisions. Banks must foster a data-driven culture, where decisions are based on evidence and data-backed reasoning

How can banks transition from data analytics to data-driven decision-making?

Banks can transition from data analytics to data-driven decision-making by fostering a data-driven culture within their organization. This involves investing in data literacy, promoting a mindset of evidence-based decision-making, and integrating data-driven insights into their strategic planning processes. By embracing data-driven decision-making, banks can unlock the full potential of their data, make informed choices, and achieve greater efficiency and competitiveness in the digital banking landscape.


Predictive analytics and data-driven decision-making are redefining the future of banking. By leveraging the power of data, banks can unlock unprecedented potential — delivering personalized experiences, minimizing risks, and gaining a competitive edge in the market. As a leading digital banking solutions provider, Exist Software Labs, Inc. is committed to empowering banks to participate in the data revolution and helping pave  the way for them to become “extraordinary” banks of the future.

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On Mobile Banking Solutions: How Banks can Dismantle Fraudulence & Identity Theft

On Mobile Banking Solutions: How Banks can Dismantle Fraudulence & Identity Theft

On Mobile Banking Solutions: How Banks can Dismantle Fraudulence & Identity Theft 1300 972 Exist Software Labs

As the digital banking revolution continues to gain momentum, banks and financial institutions are witnessing unprecedented growth in the use of mobile internet banking solutions. The Philippines, in particular, has seen a surge in the adoption of digital banking, especially among the tech-savvy Gen Z and millennial target market.

The adoption of digital banking among Filipinos is soaring, reaching unprecedented levels. As per the BSP’s study, more than half of Filipino adults (56%) now own a bank account, with 36% of these accounts being digital. Additionally, electronic payments have seen a remarkable surge, with an assumption increase to 50% in 2023, a substantial increase from a mere 1% in 2013. The growing popularity of digital banking can be attributed to the increasing awareness of its advantages, including convenience, security, cost savings, and health and safety reasons, especially during the COVID-19 pandemic.

While this rapid shift towards digital banking offers numerous benefits such as enhanced user experience, convenience, and automation, it also presents a pressing challenge: an alarming increase in fraudulence and identity theft.

A study in 2021 by TransUnion, a global transformation company, said that a 31% increase was observed in digital fraud attempts against enterprises in the Philippines from March 2019 to March 2020, compared to pre-pandemic levels. The sectors with the highest number of suspected digital fraud attempts were telecommunications, logistics, and financial services. 

The article also states that scammers are using fraudulent credit cards to purchase high-end phones and sell them back in the black market. Up to this day, numerous risks exist that banks should be aware of and manage, if not eliminate, by adapting banking solutions and  technologies designed to address these.

As a technology company providing digital banking solutions for banks, Exist Software Labs, Inc. is well aware of the risks associated with this paradigm shift. In this blog, we delve into the complexities of fraud in banking and present actionable strategies that C-levels and CTOs can implement to safeguard their institutions and customers.

1. The Rising Tide of Fraud in Digital Banking

What are the key factors contributing to the surge in fraudulence and identity theft in digital banking?

The rapid transition towards digital banking is attracting the attention of fraudsters seeking to exploit vulnerabilities in the system. Factors such as inadequate security measures, weak user authentication, and the growing sophistication of cybercriminals have contributed to this surge in fraudulence.

2. The Imperative of Enhanced Security Measures

How can banks fortify their digital banking platforms against fraud and identity theft?

To dismantle fraudulence and protect customers’ identities, banks must prioritize security at every step. Implementing multi-factor authentication, biometric identification, and robust encryption protocols are some of the measures banks can adopt. Exist Software Labs’ digital banking solutions make use of cutting-edge security features to provide a shield against potential threats.

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3. Leveraging AI and Machine Learning

How can AI and machine learning technologies help combat fraud?

AI-powered fraud detection systems can analyze vast amounts of data in real time, identifying suspicious patterns and transactions. By continually learning from new data, these systems can adapt to evolving fraud tactics. Exist Software Labs, Inc., integrates AI and machine learning algorithms into its digital banking solutions, providing an extra layer of protection for banks and their customers.

4. Educating Customers and Raising Awareness

How can banks empower their customers to protect themselves from fraud?

Empowering customers through education is vital in the fight against fraudulence and identity theft. Banks should regularly communicate security best practices, raise awareness about common scams, and offer tips on safeguarding personal information. By fostering a sense of vigilance among their customer base, banks can create a collective defense against fraudsters.

5. Collaboration within the Industry

To combat fraud effectively, the entire banking industry must collaborate. Banks can share threat intelligence and best practices with each other, creating a united front against fraudsters. Additionally, forming partnerships with industry-leading digital banking solutions providers like Exist Software Labs, Inc., enables banks to access the latest security advancements and stay one step ahead of potential threats.

As digital banking continues to redefine the financial landscape, the battle against fraudulence and identity theft is only intensifying. C-levels and CTOs must recognize the urgency of this issue and take proactive steps to safeguard their institutions and customers.

Exist Software Labs, Inc., a leading digital banking solutions provider, understands the challenges faced by banks in this rapidly evolving landscape. By prioritizing security, leveraging cutting-edge technologies, and fostering a culture of awareness, banks can dismantle fraudulence and protect their customers, allowing them to embrace the full potential of mobile banking with confidence.

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Bringing Innovation to Banking: A Journey Through Tech Fusion 2023

Accelerating Banking Digitalization: Insights and Innovations from the Humanized Banking CIO Roundtable 2023

Accelerating Banking Digitalization: Insights and Innovations from the Humanized Banking CIO Roundtable 2023 1300 972 Exist Software Labs

On June 22, 2023, banking leaders, technology experts, and decision-makers converged at the Grand Hyatt, BGC for a momentous event — CIO Roundtable Humanized Banking: Building Brand Loyalty Through Security and Seamless Banking. This exclusive gathering aimed to drive humanized experience of digitalization in the banking industry. Throughout the event, industry experts, including Exist Software Labs, Inc., shared their insights and experiences, emphasizing the role of innovative technologies like AI, YugabyteDB, and embedded finance in delivering exceptional customer experiences.

Kick-off and Welcome Remarks:

Jonas Lim, the Vice President for Engineering of Exist, set the stage for the roundtable with his thought-provoking welcome remarks. He delved into the significance of digitalization in the banking sector, highlighting the potential for technological advancements to revolutionize customer experiences and drive operational efficiency.

Jonas Lim speaking about humanized banking roundtable

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Engaging Insights and Use Cases from Top Banks:

Representatives from leading banks in the Philippines took the stage, sharing their experiences, challenges, and success stories in adopting digital banking solutions. With a focus on security, infrastructure, AI, automation, and seamless customer experiences, these industry leaders highlighted the vital role that technology experts like Exist  play in enabling transformation.

Sessions and Concluding Insights:

The roundtable comprised four insightful sessions, each shedding light on different aspects of humanized banking. In each session, Exist Technology Directors Jejomar Dimayuga and Dennis De Vera and YugabyteDB Head of Sales, Dennis Sze, together with Jonas Lim, provided comprehensive summaries and key takeaways.

One session that stood out was Session 3, which revolved around enabling borderless digital customer engagements through data compliance. YugabyteDB, an open-source database, took center stage during this session, showcasing its capabilities in ensuring robust and scalable infrastructure to support seamless customer experiences and scalable databases. Dennis Sze’s expert explanations and insights further enriched the discussion.

The CIO Roundtable witnessed a distinguished gathering of banking leaders, with representatives from renowned institutions such as:

  1. Robinsons Bank
  2. PBCOM
  3. CTBC
  4. Philippine National Bank
  5. BPI
  6. Maya Philippines, Inc.
  7. Standard Chartered Bank
  8. UnionBank of the Philippines
  9. CIMB Bank Philippines
  10. FWD Philippines
  11. Eastwest Bank
  12. Metrobank
  13. DICT
Top PH Bank Leaders attended the Exist Software Labs CIO Roundtable

Looking Ahead:

The Humanized Banking CIO Roundtable served as a catalyst for accelerating digital transformation within the banking industry. By embracing cutting-edge technologies like embedded finance, AI, database modernization and many more digital banking solutions from Exist and Yugabyte, banks can become well-positioned to deliver personalized experiences, enhance security measures, and drive rational efficiency.

Exist Software Labs, Inc., as a leading digital banking solutions provider, remains committed to enabling the industry’s evolution towards humanized banking. Through its expertise in Mobile Internet Banking, Accounts Onboarding, Loans Management System, APIM, and Corporate Internet Banking, Exist empowers banks to navigate the ever-changing landscape while fostering long-term customer loyalty and satisfaction.

As the event concluded, the participants left with valuable insights and a renewed commitment to harnessing technology to deliver exceptional banking experiences. The Humanized Banking CIO Roundtable marked a significant milestone in the journey towards secure, seamless, and customer-centric banking, and the collaborative efforts of all involved promise a brighter future for the industry.

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Philippine Banks are Slow in Adopting Digital Finance: Mckinsey, Java Developer Philippines

Mckinsey & Co: Philippine Banks are Slow in Adopting Digital Finance

Mckinsey & Co: Philippine Banks are Slow in Adopting Digital Finance 1300 972 Exist Software Labs

Philippine banks are struggling to keep up with the fast-paced digital finance revolution, as traditional banking practices and underinvestment in digital offerings are causing them to miss out on vast untapped customer bases.

A recent report by McKinsey & Co. (a global management consulting firm), highlights that Philippine banks are devoting less than 10 percent of their revenues to information technology, compared to an average of 15 percent in the Asia Pacific region.

Similarly, the digital channels of Philippine banks account for just 5 to 15 percent of their revenues, well below the 25 percent average for their peers in emerging Asian markets.

McKinsey’s Report Emphasizes the Digital Importance to Philippine Banks

McKinsey’s report emphasizes the need for incumbent banks to adapt to the changing landscape quickly or risk losing their market share to digital financial service providers. While the competition in digital financial services is intensifying, McKinsey also noted that dominant players have yet to emerge outside the mobile payments subsector.

However, McKinsey also points out that fintech firms in the Philippines performed especially well during the COVID-19 pandemic, creating more shareholder value than the entire banking sector. As McKinsey’s report suggests, the Philippines presents highly attractive opportunities for expansion in the fintech sector. However, the way foreign firms and existing Filipino conglomerates choose to enter the market will have a significant impact on their growth and competitiveness.

Amid mounting demand for financial services, the banking revenue is expected to triple by 2030, and the country’s banking penetration rate is just 56 percent, significantly lower than emerging markets standards.

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Exist Software Labs, Inc. is at the forefront of this transformation and believes that the country’s shift to digital banking is inevitable, and banks that fail to adapt to the changing landscape will lose their market share to digital financial service providers.

Banks need to capitalize on the vast greenfield opportunities presented in the Philippines’ digital finance market and offer their customers secure, efficient, and innovative banking services. By partnering with Exist Software Labs, Inc., banks can enhance their digital offerings and transform their traditional processes to provide efficient, secure, and innovative banking services.

Having over 2 decades of experience in Java software development, Exist offers scalable and robust digital banking solutions to help banks transition to digital finance.  

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Exist Partners with Jumio to Secure Onboarding and Avoid Financial Fraud in the Philippines, Philippines

Exist Partners with Jumio to Secure Onboarding and Avoid Financial Fraud in the Philippines

Exist Partners with Jumio to Secure Onboarding and Avoid Financial Fraud in the Philippines 1300 972 Exist Software Labs

In today’s digital age, financial institutions are increasingly moving their services online. However, with this comes the risk of fraud and identity theft, which can have severe consequences for both the financial institution and the consumer. This is where eKYC, fraud prevention, and identity verification come into play.

The Partnership Between Exist Software Labs, Inc. and Jumio

Exist Software Labs, Inc., a leading Java developer in the Philippines, and Jumio, a leading provider of end-to-end identity proofing, risk assessment and compliance solutions, have partnered to create a secure and automated online onboarding process for bank consumers in the Philippines. This partnership will allow financial institutions in the Philippines to offer a streamlined and secure onboarding experience for their customers.

“We are thrilled to partner with Exist Software to provide a complete biometric identity verification solution that helps financial institutions in the Philippines create a seamless, secure and innovative onboarding experience.” said Frederic Ho, Jumio VP of APAC.

Jumio’s solutions use artificial intelligence, machine learning and biometrics to verify the identity of individuals quickly and accurately. This will help financial institutions in the Philippines to comply with Know Your Customer (KYC) regulations and prevent fraud. Exist Software Labs will provide consultancy and cutting-edge products and services to support the integration of Jumio’s solutions into existing banking systems.

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How This Partnership Will Benefit Filipinos?

This partnership will benefit Filipinos by providing them with a more convenient and secure way to open and manage their bank accounts online. Since the pandemic, more and more people are turning to online banking services. This partnership will provide a way for Filipinos to access these services without compromising their personal information.

The automated onboarding process will also reduce the time it takes for customers to open a new account, making it more convenient for them. This will help increase financial inclusion in the Philippines, where many people still do not have access to traditional banking services.

“In Exist, we often use the tagline “There’s always a better way”. It’s specially exemplified by our partnership with Jumio.  Jumio’s technology solutions in the identity verification space together with Exist’s technology solution allow us to provide our BFS clients with a better and seamless onboarding experience that is both secure and innovative. We are excited and look forward to expanding this partnership further seeing how their technology can truly benefit the onboarding experience of the Philippine’s financial institutions.” said Jonas Lim, Exist VP of Engineering

Finally, this partnership will help prevent financial fraud, which is a significant problem in the Philippines. By implementing robust identity verification and fraud prevention measures, financial institutions can protect their customers from identity theft and other forms of fraud.

In conclusion, the partnership between Exist Software Labs and Jumio is an exciting development for the Philippines’ banking industry. By providing secure and automated onboarding processes, financial institutions can offer their customers a more convenient and secure way to access banking services online. This will help increase financial inclusion and prevent financial fraud, making it a win-win situation for everyone involved.

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Good Challenge for Bank Revolutionists: Are They Prepared for Gen Z Consumers?

Good Challenge for Banks: Are they Prepared for Gen Z Consumers?

Good Challenge for Banks: Are they Prepared for Gen Z Consumers? 1300 972 Exist Software Labs

As technology continues to advance, Gen Z consumers are becoming increasingly reliant on digital banking solutions. These consumers are born between 1997 and 2012, and they have never known a world without the internet and mobile phones.

Therefore, banks need to adapt to this changing landscape and provide digital banking solutions that cater to the needs of this generation. In this blog, we will explore the challenges and opportunities that banks face when catering to this market segment.

Gen Z doesn’t want to go to a Traditional Bank 

As a digital banking solutions provider, we noticed that many banks are struggling to keep up with the demands of Gen Z consumers. The traditional banking model no longer appeals to this demographic, and they are turning to mobile banking solutions instead.

Banks need to provide a seamless user experience that is personalized and convenient. Mobile Internet banking solution is one such solution that can help banks meet the needs of this new generation of customers.

Data between Banks and Gen Z

Gen Z, the largest generation with approximately 32% of the global population, is also the most digitally native, as revealed by a study by Business Insider Intelligence. The study found that 98% of Gen Z consumers own a smartphone, and 72% use social media multiple times a day. Moreover, a survey by FICO discovered that 72% of Gen Z consumers are keen on using personalized banking services that use their data to offer customized advice and products. These statistics highlight the importance of digital transformation for banks that wish to serve the needs of this emerging demographic.

The key to successful banking for this generation is personalization. Banks need to use machine learning and AI to provide a customized experience that meets the specific needs of each individual customer.

For example, if a customer frequently uses their debit card to make purchases, the bank should be able to offer them targeted discounts and cashback offers on their purchases. This will make the customer feel valued and appreciated, which will, in turn, increase their loyalty to the bank.

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Open Banking Opportunities for Gen Z

Open banking is another area where banks can tap into the Gen Z market. With open banking, customers can give third-party providers access to their financial data. This enables these providers to offer personalized financial services that meet the specific needs of each customer. For example, if a customer is struggling to save money, a third-party provider could offer them a budgeting app that helps them manage their finances more effectively.

However, banks need to be careful when it comes to open banking. They need to ensure that they are protecting their customers’ data and that they are only working with reputable third-party providers. It is also important to note that not all customers will be comfortable with sharing their financial data with third parties. Banks need to be transparent about how this data will be used and offer customers the option to opt out if they wish.

Mobile Banking for Gen Z

Mobile Internet Banking is the future of banking, and banks need to ensure that their MIB is always up-to-date to maintain their competitive edge. These customers expect to be able to access their accounts and make transactions on their mobile phones. They want a seamless and intuitive experience that allows them to complete transactions quickly and easily.

To provide this experience, banks need to invest in automation and AI. This will enable them to offer a faster and more efficient service to their customers. For example, customers should be able to open a new account or apply for a loan using their mobile phone without having to speak to a customer service representative.

Gen Z Target Market

Gen Z is an important target market for banks, and they need to ensure that they are meeting the needs of this demographic. This generation is more tech-savvy than any previous generation, and they expect their banking experience to reflect this.

They want a personalized and intuitive experience that allows them to manage their finances easily.

To achieve this, banks need to invest in the latest technology, such as AI, automation, and machine learning. They also need to ensure that their digital banking solutions are secure and that they are protecting their customers’ data. By doing so, banks can tap into the vast potential of the Gen Z market and ensure that they remain competitive in the years to come.

In conclusion, banks that are prepared for the challenges of serving Gen Z consumers have a significant advantage in the marketplace. By leveraging the latest technology, including machine learning, AI, and open banking, banks can deliver a seamless and personalized experience that meets the unique needs of each individual customer.

As a digital banking solutions provider, we are committed to helping our clients adapt to the changing needs of their target market and stay ahead of the curve.

Exist Software Labs, Inc., provide a future-proof, scalable, and secure banking experience and tailored to your target market. We have 20+ years of IT experience and are committed to providing innovative and personalized digital banking solutions that prioritize customer experience and satisfaction.

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