Digital Banking

Fast Track: Digital Banking Trends in the Post-Pandemic Era

Fast Track: Digital Banking Trends in the Post-Pandemic Era 650 486 Exist Software Labs

Staying updated in innovations and technology makes the financial institutions stay on top. Exist Software Labs, Inc. will be hosting an event about digital banking trends in the post-pandemic era that will surely help the banking & other financial institutions across our country in shaping a future-ready digitalization.

OBJECTIVES:

  1. Help the BFSI sector identify a clear roadmap for digital transformation.
  2. Give insights on the newest digital banking trends.
  3. Address infrastructure and security concerns in Online Financial Applications.

WHO SHOULD ATTEND?

This webinar is specifically designed for digital banking executives, decision makers, IT leaders, information security experts and business end users in the Banking and Financial Services sector in the Philippines.

This event will be held on June 16, 2022 at 2:00PM (PHT) via Airmeet Platform. We only have limited slots available so sign up as soon as possible. We also advise you to block your schedule on your calendar to make sure your attendance on the event.

PROGRAM:


2:00-2:05 – Welcome Remarks

2:05-2:25 – Post-Pandemic Digital Banking Innovations

  • What are the new innovations that the public can expect from Digital Banking?
  • A lot of consumers shifted from traditional to digital Banking but here in the Philippines, a big part of the population is still unbanked. How do you plan to reach the unbanked & underbanked?

2:25-2:35 – Q&A
2:35-2:55 – Readiness of Philippine Financial Infrastructure

  • Are Philippine Banks’ infrastructures scalable and flexible enough to match their digital innovations?

2:55-3:05 – Q&A
3:05-3:25 – Security in Digital Financial Platforms

  • During the pandemic era a rise in Digital Fraudsters, Hackers, and Phishing was observed, how does the BFSI sector address this concern?

3:25-3:35 – Q&A
3:35-3:40-  Closing Remarks
3:40-3:45 – End of Discussion

Two (2) Ways to Know that your Mobile Banking is Safe

Two (2) Ways to Know that your Mobile Banking is Safe

Two (2) Ways to Know that your Mobile Banking is Safe 650 486 Exist Software Labs

Today, mobile banking is part of our daily lives today but, is it safe and secure to handle our online transactions? Users like the convenience of mobile banking as it gives them benefits that they can also have in physical branches. To name a few, they can use their smartphones to check their account balance, transfer money, pay their bills, shop online, etc. 

However,  Several Philippine Banks were hacked last year. It created fear not only for the users but for the financial institutions as well. It became the focus of the media for quite some time. Luckily,  the perpetrators were arrested. Financial Institutions’ online security was strengthened and users became more vigilant. There are two ways to know if Mobile Banking is safe.

1. END-USER’S SECURITY FEATURE

These features are essential to the end-users when it comes to mobile banking. It will give them multiple options to secure their accounts while enjoying the convenience of online banking.

  • ONE TIME PASSWORDS (OTP)

One Time Password (OTP) is a secure code sent real-time to your mobile number when performing a transaction. For every transaction, it generates a different security code. 

  • BIOMETRICS AUTHENTICATION

Biometric authentication is a security method that depends on the unique biological characteristics of the user to verify the identity of the person. Biometric login gives extra security to the user because it’s impossible to hack, steal, copy or share. In comparison with OTPs, Biometrics are not number-based. 

  • CHANGING PASSWORDS REGULARLY

Protecting user’s bank accounts begins with changing passwords. As cybercrimes increase, password formats changed over the years like adding symbols & numbers (eg. Alphanumeric with special characters). Although some mobile apps require changing passwords frequently, we should change when:

  1. There’s a suspected unauthorized access
  2. The virus entered your device/s
  3. Logged in to other device/s

More than these three end-users’ security features, mobile banking users should also be aware of scammers who are using fake emails to hack their accounts. Users needs to be aware and cautious to avoid incidents like these from happening.  Moreover, we can say that mobile banking’s safety features assure us that our data, money, and  identity are secure

2. INTERNAL SECURITY FEATURES

These internal security features are part of the system when building a digital bank. Implementation of these security features is essential to provide high protection for the users against hackers, scammers, and identity fraudsters.

  • SECURE SOCKETS LAYER (SSL)

Secure Socket Layer or SSL is a security system implemented to a website or mobile application that integrates protection, privacy, and coherence. SSL encrypts the data transmitted across the web of a platform. In banking, SSL initiates an authentication process between two systems to make sure that both systems are legitimate.

SSL was created to protect user privacy by doing encryption that the user operates inside a platform. It ensures that the data inputted in the web or app will not be exposed and safe. Meaning, it is only visible and available to a platform the user operates.

  • ROBUST AUDITING MECHANISM

Aside from business process audits, a robust auditing mechanism is placed both in the system level transactions and system user activities to ensure data integrity and faster resolution of concerns. Multiple software frameworks and technical architecture are in place to ensure data traceability and immutability of audit logs.  Modern implementation also allows banks and financial institutions to take advantage of these  logs for real time monitoring and implement processes such as real time fraud detection. 

  • OWASP COMPLIANCE

OWASP (Open Web Application Security Project) compliance makes sure that web applications are not vulnerable to security breaches like phishing, malwares & hacking. Moreover, OWASP updated Top 10 security risks last year. The top 10 list provides guidance and education to developers, designers, architects and business leaders concerning web security risks to avoid.

There are more security systems integrated in a digital bank to protect our data, identity, and money. SSL, Robust Auditing Mechanism & OWASP are only three of the other security requirements. Banks & financial institutions that plan to upgrade their system and are transitioning to digitalization must be aware and knowledgeable on the requirements needed.

At Exist, we believe that superior digital experiences are essential in staying relevant. Our software expertise establishes and empowers banks to rapidly grow their business.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

Two (2) Ways to Know that your Mobile Banking is Safe

Will Mobile Banking Ever Rule the World?

Will Mobile Banking Ever Rule the World? 650 486 Exist Software Labs

In today’s current trends, digital platforms are the most preferred and most used due to the convenience and faster process it offers with just a click of a button. As far as digital platforms are concerned, banks and financial institutions are also shifting their focus in capitalizing on adopting new technologies like mobile banking to modernize their systems into digitalization. In our era, having a mobile phone is essential since this is the primary gadget that people are using in contacting their friends.

But the story does not end there. When the pandemic started, businesses embraced the changes and opened their minds to digital transformation. From brick-and-mortar to e-commerce, restaurants to food deliveries, and physical banks to mobile banking. Why? Because it allows the users to perform their needs and get what they want in just a few clicks. 

Primarily, customer behavior is one of the significant factors why the majority of the Banking, Financial Services & Insurance (BFSI) industries are positioning themselves where their customers are present – the internet. Hence, financial institutions are creating digital roadmap and strategies to better understand the behavior of their customers as they create their digital platforms.

AVAILABILITY FOR EVERYONE (MOBILE BANKING)

Thinking about the advantages that mobile banking can offer to people, it’s about enrolling in a bank account online. In the 2019 Financial Inclusion survey, 51.2 Million Filipino adults are still unbanked. That is 71% of the total adult population! Having said that, with the long queues in the physical branches of the banks, it is very difficult to cater fifty million people to enroll them in a bank account. The good news is, fintech companies and digital-only banks are providing account onboarding in their mobile banking app for the people who want to open a bank account.

Moreover, Filipinos are now using digital wallets as part of their day-to-day transactions. This can also be observed by the banks that want to capitalize on digital banking. The point is, if financial institutions can be present where their customers are, there is no reason to be afraid.

DIGITAL ROADMAP

To strengthen their online banking, the banks’ goal is to create a highly personalized customer experience with their users. For that to happen, there should be a digital roadmap that can be presented in order to visualize the progress of their desired outcome in their banks. Digital transformation is not an overnight process, it comes with adopting new technologies that will emerge systems and integration with other institutions and third-party applications to have inter-connectivity.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

Exist Partnered with Comarch to strengthen its Digital Insurance Offering

Exist Partnered with Comarch to Strengthen its Digital Insurance Offering

Exist Partnered with Comarch to Strengthen its Digital Insurance Offering 800 507 Exist Software Labs

Nowadays, digitalization is spreading quicker than ever. It touches all aspects of our lives: managing your finances, driving an automobile, creating your morning coffee, among others. It additionally happened to the insurance business at a scale never seen before. Acquiring insurance is sort of a relationship. And like any quiet relationship, the key part is TRUST.

To strengthen its Digital Insurance Offering, Exist Software Labs, Inc. has partnered with Comarch. Exist is a global technology innovator providing enterprise solutions that also specializes in Digital Banking Solutions. With more than 20 years of expertise in top-of-the-game technologies like Java and Open Source, Exist built more than a trust but convenience to a lot of Filipinos in terms of seamless processes in many platforms.

Comarch Digital Insurance has a deep understanding of the insurance business. Their product ensures consistent client expertise across devices and sales channels. Each agent and manager is equipped with the right tools to set up their task. Due to alerts and reminders, their work gets easier and simpler. Sales goals are often well-monitored in real-time by agents and managers so the overall performance and sales results are perpetually improved. Versatile content could be a nice support for agents willing to boost their skills and skilled ability.

This will empower lots of Banks and Financial Institutions who want to scale their programs and make them simpler, analytical, and digital. With our answer, the content is often simply created, altered, and expanded. What makes the Comarch Digital Insurance & Exist Partnership powerful is that with the power of Big Data & Analytics, desired analysis and offerings would be easier. The client has access to a good variety of products, additionally within the direct channel.

Comarch & Exist permit the agent to enter data, present and customize predefined variants, prepare the ultimate supply and issue the policy. With the right use of data, the agent can monitor the client’s information. The 360-degree client view permits the agent to access all necessary data and communication history. The agent will effectively handle insurance sales and repair processes.

This answer allows policy observation and after-sales operation claim registration. The feature supports sales individuals whereas clients are given a dedicated portal to win their loyalty. Insurance can be available to everyone with just a tap.

Exist Software Labs, Inc. is one of the partners of Comarch in offering Digital Insurance in the BFSI industry.

Exist Software Labs, Inc. is one of the partners of Comarch in offering Digital Insurance in the BFSI industry.

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Exist fosters a future-ready digital banking technology that equips its banking and fintech partners with the agility to adapt to ever-changing market demands.

Why are Traditional Banks afraid of the Truth?

Why are Traditional Banks afraid of the Truth?

Why are Traditional Banks afraid of the Truth? 768 487 Exist Software Labs

Have you noticed that more and more businesses are accepting online payments using bank transfers, mobile payments thru phone numbers, or via QR Code?

That is because the new trend of banking is mobile and internet banking. Banks are now accelerating and scaling their assets in capitalizing on digitization. But there are some traditional banks that still don’t want the idea of digital transformation. For them, Digital Banking is still unstable. However, Bangko Sentral ng Pilipinas is encouraging traditional banks to enable digital banking and explore innovative ways to reach customer expectations and have seamless transactions.

Before the pandemic, it was usual for customers to go to the bank to deposit their savings, apply for a loan, or pay their insurance. But in the new normal, a lot of customers shifted to do it online. It’s easier, convenient, and effortless. Digital Banking paved the way for customers and banks to get connected closely. And it shocks the traditional banks to face the truth that online banking dominates the competition.

But before that, let’s see what Digital Banking is.

DIGITAL BANKING

Digital Banking is doing everything that a traditional bank can do — Online. More than that, there are many features that digital banks can offer more than normal banks can like shopping, promos, micro-personal offerings, and more! It bridges the customers and other institutions by getting their essential needs and their normal purchases.

To understand more why traditional banks are afraid of the truth, let’s get to the point here.

The truth is:

1. DIGITAL BANKING IS FOR EVERYONE

The rise of technology taught us that having a mobile phone is important. Why? Not only does everyone now have a smartphone, but also the benefits that smartphones give the user such as communication, entertainment, etc. are within easy reach. Now, mobile internet banking is one of the most essential things that a person must have. Everyone can now enroll online even in their busiest time; it’s because they don’t need to go to a physical branch. Before, we thought that having a savings account is expensive but now, some banks offer an account for free or for a small balance! It is not exclusive nowadays, it is now for everyone!

2. EVERYTHING THAT LEADS TO FINANCIAL TRANSACTIONS IS INSIDE AN ONLINE BANK

As long as there are transactions, your online bank will be relevant. With the power of technology, you can pay and purchase online at a click of a button. You can shop, do groceries, pay bills, and send money to your loved ones all in one place! Because of this, digital banks are helping their customers manage their financial lives at their own convenience.

3. CUSTOMERS WANT A REAL-TIME BANKING EXPERIENCE

How easy is it to manage your finances using a mobile bank? EFFORTLESS. We don’t have to go to an Automated Teller Machine (ATM) to check our balance. Customers want a real-time banking experience because they want to manage their money anytime, anywhere, whenever they want. Imagine you are hungry and you want to go to a drive-thru to get your food as fast as possible when in fact, you can just get your food at a click of a button via food delivery app. It is also the same with sending money to your account. You are getting it instantly and comfortably.

4. DIGITAL BANKING IS POWERFUL

The points above prove why traditional banks are afraid of the truth. Digital banking is powerful because of the technology implementations inside of the application like Big Data, eKYC, Cloud & Etc. These technologies enable the bank to monitor their customers, do real-time reporting, offer personalized promos, and engage clients in a more personalized way. This is a win-win situation on both ends. Customers can do banking, Banks with digital banking satisfy their customers!

FINAL THOUGHTS:

Digital banks and banks that also present digitally have a huge advantage over traditional banks. They are advanced in creating promos and monitor what to improve because of data analytics, being flexible in fixing errors, and trying new features if their customers leave reviews on their applications. 

Traditional Banks must think outside the box in taking a step forward to shift their practices in banking. This season is the right time to unlearn other knowledge and accept the fast-paced changes in the environment. In order to compete, traditional banks need to be part of digital transformation and create innovative & competitive advantages. Technology has a lot of things to offer that both banks and customers can benefit from.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

Robinsons Bank Took a Big Step in Advancing their Mobile Banking System

Robinsons Bank Took a Big Step in Advancing their Mobile Banking System

Robinsons Bank Took a Big Step in Advancing their Mobile Banking System 768 487 Exist Software Labs

In the last twenty-four years, Robinsons Bank empowered different groups and individuals to become a bank of choice in fulfilling their changing needs. 

“We’ve been partners with Exist for over 2 years, and they’ve developed a number of Digital Solutions for the bank.” – Mr. Ramon Abasolo – SVP & Chief Digital Officer, Robinsons Bank

Robinsons Bank took a big step in advancing their mobile banking system that will help their operation faster and smoother. It also includes seamless banking for their customers. All became possible by partnering with Exist Software Labs, Inc. who has been one of the tech-industry leaders in the Philippines that specializes in digital banking solutions.

In 2019, Robinsons Bank and Exist teamed up for the Advanced Mobile Banking project. It provides a direct connection with clients and allows them to safely perform banking transactions at home for an overall better banking experience.

“We’re quite impressed with the scale & know-how of Exist. Their technical scale, knowledge of the technology stack, microservices, design, architecture & as well as their project management.” – Mr. Ramon Abasolo – SVP & Chief Digital Officer, Robinsons Bank

In our fast-paced environment, Robinsons Bank has successfully thrived and has innovated their banking systems that truly allow their customers to do transactions online. With the help of Exist, they launched different programs in mobile banking. This partnership has a lot of opportunities to grow and both institutions agreed to engage and further add new plans for the project.

With regards to improving the online banking experience, the said companies collaborated again. Robinsons Bank sought to improve its online banking experience and needed a partner that embraced the same agile principles. Exist Software Labs uses top-of-the-game open source technologies like Kubernetes and in-memory data structure stores. This improvement enabled Robinsons Bank users to experience faster, smarter, and easier banking.

Today, Robinsons Bank Mobile Applications are available in Google Play Store and Apple App Store. Thousands of people are using their mobile banking app and joyously doing their transactions online safely wherever they are.

As of writing, Exist remains the Technology Partner of Robinsons Bank on their Digital Transformation. Having said that, RBank customers can enjoy the upcoming innovations that RBank has in store for them.

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Exist fosters a future-ready digital banking technology that equips its banking and fintech partners with the agility to adapt to ever-changing market demands.

PBCOM-Exist enriches years-long partnership; Bringing more banking tech upgrades

PBCOM-Exist enriches years-long partnership; Bringing more banking tech upgrades 768 487 Exist Software Labs

PBCOM’s Chief Operating Officer, John Howard Medina, had this to say:

“The team at EXIST has brought us several technology innovations over the last few years and we look forward to continuing to push the digital envelope with them.”

Philippine Bank of Communications has strengthened its partnership with Exist Software Labs, Inc. who has been a key technology consultant and implementation ally.  By this, alliance allows both parties to continue to co-develop the innovations needed for the bank’s digital channels.

This partnership began in 2016 with the creation of the omni-channel PBCOM Online Platform (POP) and in 2019 the PBCOMobile self-service banking app.

Exist’s VP for Engineering shared his excitement on flourishing the said partnership.

“The partnership between PBCOM and Exist is doing great. It is built on mutual trust and a common commitment to ensuring success to PBCOM’s digital roadmap. As a technology partner, we continuously aim to work closely with PBCOM to ensure that the most appropriate and practical technology options will always be available for PBCOM’s digital strategy.”

Here is the timeline that marks the milestones that Exist and PBCOM achieved throughout the years:

PBCOM tapped Exist to develop POP

In 2016, PBCOM decided to relaunch its electronic channels after years of remaining dormant despite introducing online banking as early as 2003. PBCom Online platform (POP) is a retail omnichannel digital banking service.

POP was launched to the public

POP is an omnichannel banking application that allows its users to perform secure banking transactions like the following:

• Viewing account balances
• Monitoring transaction history
• Downloading bank statements
• Transferring money
• Paying bills
• Sending money to third-party bank accounts

Internet and mobile versions of the app have the same look and feel, making it easier to understand and use.

It is within this year also that PBCOM subscribed to Exist Maintenance Service for POP. This agreement between the two is annually renewed.

Exist developed the OTP platform for POP

This was added to let POP have multi-factor authentication to improve its security and avoid unauthorized access. Exist also had several Change Orders with PBCOM in 2018 for the constant improvement of POP.

PBCOM and Exist are under a contract valid until 2025

Again, PBCOM subscribed to the Maintenance Service for PBCOMobile. Exist ceaselessly ensures that PBCOM’s applications are performing efficiently and error-free. Currently, the two’s contract has a 5-year lock-up, which actively demonstrates that they will work hand-in-hand for PBCOM’s applications and online technologies until 2025.

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Exist fosters a future-ready digital banking technology that equips its banking and fintech partners with the agility to adapt to ever-changing market demands.

Digital Banking Models to Lead Transformation in 2021 and Beyond 1 of 3

Digital Banking Models to Lead Transformation in 2021 and Beyond 1 of 3 768 487 Exist Software Labs

In a world that keeps closing in to even more modernized digital banking models, global initiatives that are being put into place to slash the reliance on physical touchpoints only make perfect sense.

Not only that private sectors are immensely investing in going online, but there has also been some legal support for the modern banking cause.

In the Philippines alone, House Representative Joey Salceda of the 2nd district of Albay has been working on the Virtual Banking Act’s legislation. One of the aims of this act is to increase foreign participation. Simultaneously, it intends on learning more about financial technology from global resources.

Additionally, the Central Bank issued a regulation last July. It proposes to make digital banks a new classification distinct from universal, commercial, thrift, rural, cooperative, and Islamic banks.

Modernizing personal banking and fintech opportunities are also eminent as the tech-savvy, young populace is dominating the workforce. This age group is also currently considered as the biggest earners. Doubtlessly, they would desire nothing less than convenient and easy ways to accomplish day-to-day tasks, say, managing their finances.

Government, private sectors, and the plurality of population – when these three vital stakeholders are walking the same path, progress is always in sight.

Such strongly signals that digital banks, and even neo-banking, are becoming more and more accepted in the country each passing day.

Neo-banking is a term for modern-day digital banking that mainly capitalizes on the rampancy of the internet. Its operations and offerings are heavily online-based. Most of the time, neo-banks do not have physical branches.

With the increasing support for this concept, the country can expect a huge wave of new players in the industry. This poses a further threat to traditional banks that are still taking much time in improving their digital playing cards. Therefore, traditional banks investing in solutions that can take these threats head-on should become more mainstream.

However, every investment comes with risks for both enterprises and the target users. From these risks sprout doubt. With this at hand, how should banking and fintech providers mitigate the half-hearts of the market? At the same time, how will they ensure that the technologies they will be offering are what the market needs, wants, and deserves?

If we are to aggregate all the floating idealisms on addressing this, we will boil down to few specific models that will fit the bill in the face of growing and changing market demands and needs.

As banking solutions developers, we believe that digital banking technologies should lay their building blocks on human-centric, cloud-ready, and threat-elusive models. Here is why:

People-centric Model

Adding value to a person’s day-to-day life through technology is the ultimate goal of any digital transformation efforts. It is the ultimate goal that enterprises should aspire to achieve.

Such entails that the human factor should be the utmost consideration in forging ahead. That does not only include the customer-end but as well as the employees. Is the solution fit for their needs? Will the solution require fewer efforts from them, thus making their tasks smoother to accomplish? Will it give them the relief that they did not know they needed?

Cloud-Ready Model

Modern times and younger markets call for an up-to-date approach. Implementing cloud technology into the banking arena improves data generation and processing.

Cloud-ready solutions are also known to be more scalable and flexible, allowing developers to add software improvements effortlessly.

The Central Bank is in full support of deploying banking processes in the cloud even before the pandemic. Nevertheless, the health crisis still boosted the normalization of the cloud-ready model and is now being utilized by several banks in the country. Still, the use of cloud computing in banking is yet to be fully explored.

Threat-Elusive Model

One of the most critical decision breakers for prospect users is whether banking online is secure or not. Security threats over the internet are pretty rampant, so where they are coming from is understandable.

Howbeit, there are tools and ways to address these concerns, assuring the users that performing their banking matters online can be a safe option.

Adapting these models is not impossible anymore. One merely needs the right direction and resources for it to take shape. Better the soonest, as the first to market always has an advantage.

But we will cut you short this time. Stay tuned to our next blogs as we are about to explore each model more rigorously.

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Exist fosters a future-ready digital banking technology that equips its banking and fintech partners with the agility to adapt to ever-changing market demands.

Digital Banking Transformation: Why go Digital?

Digital Banking Transformation: Why go Digital? 768 487 Exist Software Labs

Going full-on digital in the banking sector has been the talk for years. And if there’s one thing that the recent pandemic called the attention to, it’s that pushing for digital banking transformation is the way to go.

So, why is it the right choice for banks to go digital?

Harnessing today’s technologies to advance the way we bank can work beyond expectations. Not to mention, it has the power to propel the state of digital banking to new heights and reinvent the flow of the world’s finance.

Now is the best time to realize your organization’s digital banking initiatives. Stepping up and gearing towards the future of banking technology are redefining the expectations of both executives and customers.

The shift of customers to digital banking

While we can agree that consumers are kings, digital banking makes managing finances simpler and accessible at any time, anywhere. Visiting a physical branch to make deposits, apply for loans, transfer money, and pay for bills is now an option. These services (and more) are becoming readily available through digital devices.

In the Philippines, ATM transactions declined by 25% and value by 30% since the onset of ECQ. At the same time, money transactions using e-payment services spiked. The Bangko Sentral ng Pilipinas also reported that around 4.1 million digital accounts were created among banks and e-wallet platforms. These numbers represent that Filipinos are changing their preferences from traditional to mostly digital due to social distancing protocols.

Looking forward, 3 in 5 Filipino bankers will switch to a more digital experience in banking. While 4 in 5 will open new accounts with competitor banks that will dissolve their relationship with their first bank. (Fintech and Digital Banking 2025 report) With this at stake, it’s an instinct for banks to get right into the competition and face it head-on.

Attracting and retaining customers has always been a challenge, but now, it’s a step further. And a step towards finding the right technologies for the right services is a step towards the right direction.

Common challenges faced by banks

With this in mind, there must be challenges that banks encounter that hinder the digitalization of their banking system, right? As a matter of fact, yes.

Based on a report, 86% of banking executives say that their legacy banking system is too complicated and the main reason that hinders them from enabling digital interactions with their customers. In the same study, even though 86% of the respondents agree that digital is a high priority, only 19% have a clear digital strategy. (Boston Consulting Group’s Global Corporate Banking report, 2018)

We can infer from this survey that digital transformation has always been an integral part of most business initiatives. But, steering the ship and managing the scales to maximize this considerable investment is a struggle. In other words, banks prioritize the move to go full-on digital, but they’re moving at different paces.

What to do?

Just like with any business transformation, a strategy is first and foremost. Above all, a top-down, integrated approach starting from the C-suite with the CEO steering the ship and involving every aspect of the organization is the best course of action.

The Boston Consulting Group recommends four priorities in making this happen:

1

Reinvent the consumer journey

There are critical points in the consumer journey that matters most, and banking providers should take notice. This course of action will vary across different customer segments and will require continuous improvement and streamlining processes. The ultimate goal is to digitize the experience from start to finish.

2

Leverage the power of data

Advanced data analytics will empower banks to understand their current and potential customers better. Through data mining, or finding patterns and correlations through data, banks can use their customers’ data to predict outcomes based on their behavior. This will improve prospecting and prioritizing leads that suit best with services offered.

3

Redefine the operating model

A digital experience for speed and convenience, and a human experience for advice and resolving issues. Customers want the best of both worlds. Finding the right digital operating model for your business is up to you, whether it’s an added service, a new line of business, or a digital native.

4

Build a digital-driven organization

Prioritizing digital will require a distinctly articulated strategy, funding, talent, working agile, and company culture to take risks willingly. It’s not easy to achieve but can heap benefits in the long run.

To sum up, if traditional banks want to stay afloat, they should start and take advantage of new banking technologies. It’s also an excellent tactic to streamline the banking experience, choose the right operating strategy, and embed the digital mindset within the organization.

ROI in digital banking

But of course, going digital is not an easy feat. It will involve a lot of resources and cost you money, time, and valuable resources. Before you proceed with the investment, what’s in store for you? We know that return on investment is essential in any business transformation initiative. Knowing these can speed up executive buy-in and identify the right technologies for your bank.

There are four top reasons why executives should invest in digital banking:

1

Get more customers

Banks and financial technology companies with a digital presence attract and retain more customers. The freedom of choice for consumers to opt for a digital and human experience empowers them in handling their finances.

2

Targeted offerings

Use customer data to easily convert clients with just a tap of a button on their device. You can do more with target marketing, upselling, cross-selling, and even establish long-lasting relationships with customers.

3

No need to open a new branch

Even with more customers, it is not necessary to open new physical banks, which will save you a ton.

4

Go paperless

From sending e-statements to digital onboarding and marketing offers, you can save a lot in going digital.

Digital is the future

Keep in mind that consumers are online, so should banks be. Omnipresence is a superpower the best banks have. Allowing your customers the freedom of choice to access their finances, anywhere, any time, will increase your market share in attracting and retaining clients.

Moreover, going digital can bridge the gap between banks and their market even better. It is a race towards digital transformation, and staying behind is not a safe choice.

Digital is the future, and it’s fast approaching. If you’re looking for a solutions partner to work with you, we’re right here.

Exist has streamlined the solutions-building process that will complement your existing banking system. From mobile and internet banking to onboarding and origination, we can even tailor-fit our solution to your unique needs.

That and more on our next blog on why Exist is your innovation partner of choice.

Take your next step with a banking innovation that the future needs. ‘Till our next!

Check out our video!

Watch our Digital Banking Advocate, Jem, as she shares in her vlog how Filipino customers are shifting their banking preferences. What are the common challenges faced by banks? What to do? And in what ways can you get your return on investment?

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Exist fosters a future-ready digital banking technology that equips its banking and fintech partners with the agility to adapt to ever-changing market demands.

Technology Trends to Keep Filipino Businesses Alive in 2021

Technology Trends to Keep Filipino Businesses Alive in 2021 768 487 Exist Software Labs

With the wave of technologies rising in the past years and the recent challenge facing the world, which technology trends delivered and promise to provide real value for your business?

Even as the Philippine economy slowly resumed with the easing down of public health regulations and distancing protocols, most Filipino businesses still feel the pain brought about by the COVID-19 pandemic, both essential and non-essential.

The World Bank conducted a recent survey of 74,031 firms across industries in the country. Only 5% of these businesses reopened, while 40% began partial operations. Moreover, about 40% of those surveyed remained closed, and 15% are now permanently shut. Respondents of this survey include micro (59.3%), small (19.2%), medium (12.8%), and large (8.7%) businesses.

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Recovering from the recent economic disruption is the biggest challenge businesses face post-pandemic. This global health crisis sped up companies’ digital adoption that amplified technology trends already underway. But researching for the right technologies in the new normal isn’t a walk in the park. The good thing is, you have come to the right place.

We have compiled a list of top technology trends, Filipino businesses should adopt to survive in 2021 and the years to come. This rundown includes the latest trends that will dominate the next months and promising innovations becoming popular.

Top Technology Trends Pushing Business Survival

Click or tap an item in this list to jump to that section:

  1.    Leveraging on Data-centric Solutions

  2.    Mainstream deployment of Internet of Things (IoT)

  3.    Continued dominance of Cloud Technologies

Trend #1: Data-centric Solutions

“Data, or the ability to harness it, is the key factor that will differentiate between a business organization that is there for the long haul and one that is only in survival mode,” Exist Data Solutions Architect Warren Cruz shared on a webinar held last June 10, 2020. You can browse the highlights of the virtual event here.

When done right, a data-driven approach will not only help your business make better decisions but can also help you solve problems, manage performance, improve processes, and understand your customers.

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Here are some ways leading sectors leverage on data-centric solutions:

Retail

The ability to analyze data and find solutions plays a considerable role in the retail industry. Retail organizations leverage multiple data points, such as point-of-sale transaction-level data, customer demographics, social media metrics, store size, and competitive intelligence.

Therefore, analyzing consumer behavior and trends from the past will be the name of the game in the next normal. Proactive retailers will know their customers’ purchasing behavior, improve efficiencies, and cut-down costs of supply chains, and more.

Healthcare

On the other hand, healthcare organizations were forced to adopt digital efforts out of necessity in a short time. This adoption became more evident in our country as new compliance requirements subtly push Philippine hospitals to use EMRs. This includes reporting statistics to measure the quality of healthcare, performance, and nation’s health profile. 

As the 2016 DOH Administrative Order states, “One of the main challenges of today’s health systems is access to real-time quality health information for informed decision making. This has posed a major dilemma especially when the national government needs to analyze health service data coming from various systems at the health facilities.”

Guided by the Philippine eHealth Strategic Plan (PeHSP) for Universal Health Care (UHC), one of the jointly-identified major strategies by the Department of Health, Philippine Health Insurance  (PhilHealth) and Department of Science and Technology is through the implementation of the NeHEMRSV upon which its implementation will improve data capture, processing, aggregation, exchange and reporting on national health data requirements and standardize submission protocols among implementing health facilities. 

Starting with the PhilHealth eClaims submission in 2018 as compliance to the electronic medical record (EMR) implementation. The renewal of hospitals’ license to operate (LTO) for 2020 has a new requirement. EMR system and providers should be duly validated by the Centers for Health Development (CHD) within their respective regions. For which Exist and Medcurial have this distinction.

Further discussed in our previous blog, one requirement for renewing licenses is providing correct clinical data to support claims reimbursements. The outcome is multifold as this forces Philippine healthcare to shift from paper to electronic. It also promotes increased use of data in providing care and upgrade to systems that make better use of IT. Implementing these technology trends will reduce manual errors, manage care complexities and promote evidence-based medicine.

Banking and Finance

Data-driven solutions also benefit banks and financial institutions, especially in this challenging situation as sectors that will help stabilize the economy when this health crisis is over.

PwC Philippines states that banks should develop a dynamic credit decisioning framework and credit scores, consolidating the pandemic’s potential impact. Banks can entrust professional organizations with robust industry experience that are skilled with data analytics.

Furthermore, banks should redesign loan terms or products for existing borrowers using a targeted approach. These data-driven initiatives will help banks keep high-quality loans and retain and attract clients that will trust them.

Government

As the number of infections rose exponentially, many countries struggled in managing data to limit the spread of the virus. But the case isn’t the same for countries that have already invested in data-driven technology trends in anticipation of an event that endangers public health. Singapore, South Korea, and Taiwan stood out with their impressive utilization of big data to combat the contagion.

In an article, Wharton shared that Taiwan created a unified big data platform that collects data from two sources. In addition, these are the immigration and customs database and the national insurance database. Based on clinical visits, travel history, and symptom patterns, they successfully identified cases. This helped them provide real-time alerts to possible infected persons.

Trend #2: Internet of Things (IoT)

Wherever we are today, we’re living in a web of interconnected devices. Each interacting with the other and exchanging digital data on a global scale. This is the Internet of Things or IoT.

IoT is everywhere, and though it isn’t new, enterprises should continue to leverage their opportunities to increase business efficiency and productivity while reducing costs.

Investment in IoT expects to skyrocket in the next year, especially in healthcare and retail. In 2021, we will see the more practical deployment of these technology trends. It will hover through its capacity to solve many obstacles brought by the pandemic to businesses and society.

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Take a look at some innovative implementations of this technology:

Retail

Retail will continue to shift in the next year. Automation with IoT-enabled devices will allow consumers to purchase products without ever needing to interact with a human. That is to say, from entering the store tracked by RFID to fulfilling purchases via cashless payments.

For instance, stores and restaurants nationwide adopted digital technology trends to keep up with their customers’ changing preferences. More and more establishments embraced food delivery apps. This enabled their consumers to place their orders and track real-time delivery at the comforts of their home.

Healthcare

As we continue to have minimum physical interaction, smart connected devices will change how we access medical care as well. This year, people spent most of their time staying at home, thus leaving medical conditions unattended. With new IoT technology trends, doctors can monitor their patients’ health at home using wearables, sensors, and other smart devices. Moreover, this will also minimize unnecessary contact in dealing with viral diseases.

In the Philippines, with more than 100 million inhabitants, it is tough to provide enough medical care to all citizens, especially in rural areas and island communities. With the onset of the coronavirus pandemic, doctors were open-minded and fast, which allowed for the smooth and speedy transition to telehealth devices.

Banking and Finance

Since the onset of ECQ, the volume of ATM transactions in Luzon declined by 25% and the value by 30%. In the same report by the Bangko Sentral ng Pilipinas (BSP), transactions using e-payment services such as InstaPay and PesoNet spiked.

Evidently, customers are migrating online and relying more on their devices to manage finances digitally. This shift away from physical banking services during the pandemic presents opportunities for the financial sector to provide more flexible ways to perform money transactions.

On December 2, BSP issued Circular 1105 outlining the guidelines for financial institutions seeking to apply for a digital bank license. This thrust from the central bank has put them closer to their goal of improving the accessibility of financial services to the unbanked and underserved sectors.

The World Bank states: “studies show that when people participate in the financial system, they are better able to start and expand businesses, invest in education, manage risk, and absorb financial shocks.”

Trend #3: Cloud Technology

Driven by the need for mostly everything to go online, businesses adopting cloud technologies saw a significant increase this year. That is to say, Forbes shares that cloud’s dominance continues to grow. From 30% in 2018, companies will allocate 32% of their total IT budgets for cloud computing next year.

For an archipelago like the Philippines, the opportunity of embracing cloud technology trends presents a multifold of advantages. For example, increased access to services by a larger population and a secure, cost-efficient business model.

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Check out how industries strategize in utilizing this technology:

Retail

Retailers should be responsive to their market and resilient to crisis. Recently, we saw a growth of digital stores in the country. In other words, they embraced e-commerce and anticipated that the “next normal” is business on the cloud. Besides, retailers can take advantage of the cloud’s on-demand scalability to size up during peak hours and back down afterward. Customers also prefer flexible fulfillment options like ePayment solutions, which require cloud-based services.

In a recent survey conducted among Filipinos ages 35-44 by Rakuten, 44% increased their online purchases during the pandemic. To clarify, this data shows retailers how important it is for stores and restaurants to provide shopping convenience to customers. Likewise, by leveraging more cloud services and seamlessly take their business online.

Healthcare

Forced into digitalization, the healthcare sector is at the forefront of adopting the latest data-centric, IoT, and cloud innovations to decrease unnecessary face to face visits and mitigate the risks of infection spread. Using tools like a patient portal for booking appointments and telemedicine allowed care providers to care for patients remotely. For those who are more tech-advanced, these facilities readily tweaked their cloud-based systems to provide contact tracing and disease surveillance as well.

For hospitals still at the transition stage and trying to figure out how they can fully embrace and implement digital transformation in their health care system. To them, it is finding the right balance between analog and digital. However, time is changing, and the pandemic just accelerated it. Before, digital healthcare was a service that is nice to have. But now, hospitals and healthcare institutions should think forward to the future of delivering care where digital is becoming a need for investment.

CitizenWatch Philippines echoes in their statement issued on July 28, 2020, that digitalization will make healthcare services more efficient and accessible to the Filipino people. Further, moving to cloud-based technology trends will significantly improve the public health care system with big data analytics and on-demand healthcare, among others.

Banking and Finance

RCBC Chief Economist Michael Ricafort shared that using cloud-based systems “entails further reduction of operating costs with reduced use of hardware and physical space requirements, thereby also helping boost cost efficiency as well as overall profitability.”

In a joint study by IDC Financial Insights and Huawei Technologies, Philippine banks were among the financial institutions in the Asia-Pacific region using the cloud as a means of storage management.

Pivot and Adapt

As mentioned earlier, the coronavirus pandemic pushed several industries to take a dramatic technological shift. As functional members of society, we see changes in the way we live, work, and interact.

In the US alone, 330 companies filed for bankruptcy and blamed the pandemic for it. Similarly, this scenario isn’t far in the Philippines. In late-September, the Department of Trade and Industry (DTI) survey reported that 6% or about 90,000 businesses, mostly micro small & medium enterprises (MSMEs), remain closed amid the pandemic.

The sad reality is that some businesses may be closing for good, and not all will survive after this pandemic. But those who have the agility to pivot and adapt need to understand that a digital transformation is no longer an option but an expectation of your customers as the way to conduct business.

Since things are not going back to the way they were, the “new normal” as we call it, organizations will need to ask themselves this essential question:

“Am I taking strategic steps today in ensuring the future of my business?”

Answering yes will be a good head start. By now, businesses need to understand that success in uncertain futures only belongs to those who pivot and adapt.

Reader’s Poll

Now, you have a better understanding of how these innovations can help maneuver your business next year. We want to know where you are in your digital transformation journey so we can help you navigate.

With Filipino businesses pushed to scale up their digital transformation efforts and embrace the next normal brought about by the COVID-19 pandemic, where are you currently navigating through the adoption of these technology trends in your business?

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