Scaling Without Friction: Inside Exist’s 7-Year Partnership with Eastwest Ageas

Business Background:

Eastwest Ageas Insurance is a premier life insurance joint venture founded in 2015 that combines the extensive local banking network of EastWest Bank with the 200-year global insurance expertise of Europe-based Ageas. Eastwest Ageas provides highly customized life, health, and wealth solutions aimed at helping Filipinos build a more secure future.

Executive Summary

Over a seven-year partnership, Exist has served as a core staff augmentation partner for Eastwest Ageas Insurance. Through a relationship-first approach, proactive communication, and high-quality resource delivery, Exist has transformed a standard vendor relationship into a seamless, trusted alliance across multiple key business units.

The Challenge: Diverse Project Demands and Resource Scaling

As Eastwest Ageas Insurance expanded its footprint, the organization faced an increasing demand for specialized talent to drive a wide range of initiatives. Specifically, Eastwest Ageas required skilled resources to support both their internal operations and their consumer-facing product offerings. To scale these diverse projects successfully without overextending their core team, Eastwest Ageas needed a flexible, reliable staff augmentation partner capable of delivering high-quality technical resources right on time.

The Solution: Proactive, Relationship-First Staff Augmentation

Exist deployed a tailored strategy combining high-caliber technical talent with highly collaborative account management:

• Strict Quality Mapping: Exist aligned its sourcing pipeline directly with Eastwest Ageas’ strict technical benchmarks, ensuring resources were day-one ready and met expectations better than alternative vendors.
• Autonomous Management & Accommodation: Rather than placing the burden of oversight on Eastwest Ageas, Exist took complete ownership of internal feedback, managing resource alignment and communication proactively and adaptively on their end.

 

The Results & Impact: Departmental Feedback

1. IT Group (ITG)

Gabriela Obre

“Our engagement with Exist began with significant operational backlogs, yet their team demonstrated exceptional patience, approachability, and collaboration from the outset. Throughout the engagement, they consistently demonstrated understanding and flexibility, regardless of evolving timelines.

Within our team, we often note that working with Exist is never heavy or stressful—they are highly accommodating and easy to engage with. In fact, we confidently assure our Procurement team that we encounter no issues at all when working with Exist.”

 

2. Project Management Office

Ara Abigael Arcenas, Process Engineer Manager

“Exist’s processes are highly efficient, and their communication consistently exceeds expectations by being deeply proactive. One of their greatest strengths is their autonomous management. We never need to follow up or escalate issues; once feedback is provided, they take full ownership and resolve it completely on their end. They are a reliable partner who consistently delivers high-quality staff augmentation resources exactly when we need them.”

 

3. Technical & Project Delivery Team

Darwin Saludares, Agile Delivery Lead

The Delivery Team notes a clear distinction in talent quality when comparing Exist to other market alternatives. Exist consistently fulfills Eastwest Ageas’ exact technical expectations, delivering the right resources right on time.

 

4. Technology & Digital Transformation Team

Cresenciano Belejapa Jr.

“Even as a newer member of the Eastwest Ageas team, it is immediately clear why this company is named ‘Exist’—whenever a critical need arises, they are exactly where they need to be, existing as the perfect solution for us. It has been a highly collaborative experience, and we look forward to expanding our partnership moving forward.”