Robinsons Bank – Loans Originating System

CLIENTS

Robinsons Bank, the financial services arm of the JG Summit Group of companies, is a full-service Philippine commercial bank that delivers hallmark value and convenience to its customers, business partners, and the general public through a wide array of innovative products and services. True to JG Summit’s aim to “Make Life Better,” the bank continues to execute its strategies towards the vision of becoming the “Bank of Choice driven to fulfill its customers’ changing needs.”

As part of their digital transformation initiatives, Robinsons Bank embarked on a journey to provide a better experience for their existing customers and promote financial inclusion, making banking possible for everyone through building the most advanced banking applications.

Robinsons Bank

Project Category

Application Development

Project Brief

Exist helped Robinsons Bank develop the Loans Originating System (LOS), an online application that automates the process of checking the loanable amount for loan applicants.

Challenges

The rise of financial applications that disturb the banking industry has pushed RBank to apply digital technology to most of their operations to remain ahead of their competitors while providing a faster and more convenient banking experience to their customers.

Robinsons Bank wanted to automate its loan application process to avoid having a long queue of loan applicants. They wanted to have a faster turnaround time and approval process to attract more applicants. They also sought to move from paper-heavy to paperless transactions.

Solution

Robinsons Bank worked with Exist in implementing modern technologies such as cloud microservices, and containerization that helped improve and automate the bank’s loan application undertakings.

  • The application was developed in cloud wherein the application code is delivered in small, manageable pieces independent of each other. It brings in easier maintenance, improved productivity, greater fault tolerance, and better business alignment.
  • Exist used container technologies which make it easier to create, deploy, and run applications.

Results

For the Business:

The engagement resulted in an overall increase in performance indicated by increased sales, increased number of loans, and faster turnaround time.

For the Customers:

The application made it easier for users to avail of loans since they do not have to undergo overwhelming procedures that are present in conventional loan application systems.

As of now, Robinsons Bank continues working with its technology partner Exist in planning the next projects that they want to accomplish. Exist helps in roadmapping the business, and proactively suggests enhancements that will further improve their operations.

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