If you can’t answer the question “where’s the data?” your company is at the first maturity level. ” with enough conviction. There is no system in place at this level for collecting and storing data in a central repository for ease of operational reporting and decision-making. If decision-support reports are already in place, most likely, they are created through a time-consuming process of getting report data directly from online transactional and departmental systems. Direct sourcing from online systems often affects their performance, having a detrimental influence on the organization.
There may be little communication among teams, and no standard tools to drive reporting are in place. This can result in different reporting procedures used by departments within the organization, leading to the formation of “silos” inside the workplace.