Digital Transformation

Fast Track: Digital Banking Trends in the Post-Pandemic Era

Fast Track: Digital Banking Trends in the Post-Pandemic Era 650 486 Exist Software Labs

Staying updated in innovations and technology makes the financial institutions stay on top. Exist Software Labs, Inc. will be hosting an event about digital banking trends in the post-pandemic era that will surely help the banking & other financial institutions across our country in shaping a future-ready digitalization.

OBJECTIVES:

  1. Help the BFSI sector identify a clear roadmap for digital transformation.
  2. Give insights on the newest digital banking trends.
  3. Address infrastructure and security concerns in Online Financial Applications.

WHO SHOULD ATTEND?

This webinar is specifically designed for digital banking executives, decision makers, IT leaders, information security experts and business end users in the Banking and Financial Services sector in the Philippines.

This event will be held on June 16, 2022 at 2:00PM (PHT) via Airmeet Platform. We only have limited slots available so sign up as soon as possible. We also advise you to block your schedule on your calendar to make sure your attendance on the event.

PROGRAM:


2:00-2:05 – Welcome Remarks

2:05-2:25 – Post-Pandemic Digital Banking Innovations

  • What are the new innovations that the public can expect from Digital Banking?
  • A lot of consumers shifted from traditional to digital Banking but here in the Philippines, a big part of the population is still unbanked. How do you plan to reach the unbanked & underbanked?

2:25-2:35 – Q&A
2:35-2:55 – Readiness of Philippine Financial Infrastructure

  • Are Philippine Banks’ infrastructures scalable and flexible enough to match their digital innovations?

2:55-3:05 – Q&A
3:05-3:25 – Security in Digital Financial Platforms

  • During the pandemic era a rise in Digital Fraudsters, Hackers, and Phishing was observed, how does the BFSI sector address this concern?

3:25-3:35 – Q&A
3:35-3:40-  Closing Remarks
3:40-3:45 – End of Discussion

Two (2) Ways to Know that your Mobile Banking is Safe

Two (2) Ways to Know that your Mobile Banking is Safe

Two (2) Ways to Know that your Mobile Banking is Safe 650 486 Exist Software Labs

Today, mobile banking is part of our daily lives today but, is it safe and secure to handle our online transactions? Users like the convenience of mobile banking as it gives them benefits that they can also have in physical branches. To name a few, they can use their smartphones to check their account balance, transfer money, pay their bills, shop online, etc. 

However,  Several Philippine Banks were hacked last year. It created fear not only for the users but for the financial institutions as well. It became the focus of the media for quite some time. Luckily,  the perpetrators were arrested. Financial Institutions’ online security was strengthened and users became more vigilant. There are two ways to know if Mobile Banking is safe.

1. END-USER’S SECURITY FEATURE

These features are essential to the end-users when it comes to mobile banking. It will give them multiple options to secure their accounts while enjoying the convenience of online banking.

  • ONE TIME PASSWORDS (OTP)

One Time Password (OTP) is a secure code sent real-time to your mobile number when performing a transaction. For every transaction, it generates a different security code. 

  • BIOMETRICS AUTHENTICATION

Biometric authentication is a security method that depends on the unique biological characteristics of the user to verify the identity of the person. Biometric login gives extra security to the user because it’s impossible to hack, steal, copy or share. In comparison with OTPs, Biometrics are not number-based. 

  • CHANGING PASSWORDS REGULARLY

Protecting user’s bank accounts begins with changing passwords. As cybercrimes increase, password formats changed over the years like adding symbols & numbers (eg. Alphanumeric with special characters). Although some mobile apps require changing passwords frequently, we should change when:

  1. There’s a suspected unauthorized access
  2. The virus entered your device/s
  3. Logged in to other device/s

More than these three end-users’ security features, mobile banking users should also be aware of scammers who are using fake emails to hack their accounts. Users needs to be aware and cautious to avoid incidents like these from happening.  Moreover, we can say that mobile banking’s safety features assure us that our data, money, and  identity are secure

2. INTERNAL SECURITY FEATURES

These internal security features are part of the system when building a digital bank. Implementation of these security features is essential to provide high protection for the users against hackers, scammers, and identity fraudsters.

  • SECURE SOCKETS LAYER (SSL)

Secure Socket Layer or SSL is a security system implemented to a website or mobile application that integrates protection, privacy, and coherence. SSL encrypts the data transmitted across the web of a platform. In banking, SSL initiates an authentication process between two systems to make sure that both systems are legitimate.

SSL was created to protect user privacy by doing encryption that the user operates inside a platform. It ensures that the data inputted in the web or app will not be exposed and safe. Meaning, it is only visible and available to a platform the user operates.

  • ROBUST AUDITING MECHANISM

Aside from business process audits, a robust auditing mechanism is placed both in the system level transactions and system user activities to ensure data integrity and faster resolution of concerns. Multiple software frameworks and technical architecture are in place to ensure data traceability and immutability of audit logs.  Modern implementation also allows banks and financial institutions to take advantage of these  logs for real time monitoring and implement processes such as real time fraud detection. 

  • OWASP COMPLIANCE

OWASP (Open Web Application Security Project) compliance makes sure that web applications are not vulnerable to security breaches like phishing, malwares & hacking. Moreover, OWASP updated Top 10 security risks last year. The top 10 list provides guidance and education to developers, designers, architects and business leaders concerning web security risks to avoid.

There are more security systems integrated in a digital bank to protect our data, identity, and money. SSL, Robust Auditing Mechanism & OWASP are only three of the other security requirements. Banks & financial institutions that plan to upgrade their system and are transitioning to digitalization must be aware and knowledgeable on the requirements needed.

At Exist, we believe that superior digital experiences are essential in staying relevant. Our software expertise establishes and empowers banks to rapidly grow their business.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

Two (2) Ways to Know that your Mobile Banking is Safe

Will Mobile Banking Ever Rule the World?

Will Mobile Banking Ever Rule the World? 650 486 Exist Software Labs

In today’s current trends, digital platforms are the most preferred and most used due to the convenience and faster process it offers with just a click of a button. As far as digital platforms are concerned, banks and financial institutions are also shifting their focus in capitalizing on adopting new technologies like mobile banking to modernize their systems into digitalization. In our era, having a mobile phone is essential since this is the primary gadget that people are using in contacting their friends.

But the story does not end there. When the pandemic started, businesses embraced the changes and opened their minds to digital transformation. From brick-and-mortar to e-commerce, restaurants to food deliveries, and physical banks to mobile banking. Why? Because it allows the users to perform their needs and get what they want in just a few clicks. 

Primarily, customer behavior is one of the significant factors why the majority of the Banking, Financial Services & Insurance (BFSI) industries are positioning themselves where their customers are present – the internet. Hence, financial institutions are creating digital roadmap and strategies to better understand the behavior of their customers as they create their digital platforms.

AVAILABILITY FOR EVERYONE (MOBILE BANKING)

Thinking about the advantages that mobile banking can offer to people, it’s about enrolling in a bank account online. In the 2019 Financial Inclusion survey, 51.2 Million Filipino adults are still unbanked. That is 71% of the total adult population! Having said that, with the long queues in the physical branches of the banks, it is very difficult to cater fifty million people to enroll them in a bank account. The good news is, fintech companies and digital-only banks are providing account onboarding in their mobile banking app for the people who want to open a bank account.

Moreover, Filipinos are now using digital wallets as part of their day-to-day transactions. This can also be observed by the banks that want to capitalize on digital banking. The point is, if financial institutions can be present where their customers are, there is no reason to be afraid.

DIGITAL ROADMAP

To strengthen their online banking, the banks’ goal is to create a highly personalized customer experience with their users. For that to happen, there should be a digital roadmap that can be presented in order to visualize the progress of their desired outcome in their banks. Digital transformation is not an overnight process, it comes with adopting new technologies that will emerge systems and integration with other institutions and third-party applications to have inter-connectivity.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

Losing Opportunities By Not Using a POS Solution

Losing Opportunities By Not Using a POS Solution

Losing Opportunities By Not Using a POS Solution 650 486 Exist Software Labs

As the restrictions due to Covid-19 change regularly, many individuals including kids, teens, and adults are sometimes going outside their homes – playing in the park, going to the malls, and shopping. Brick and mortar businesses are now offering promos and discounts to entice their buyers to purchase more. For the retailers, without the right technology like POS Solution could waste some records that can be used for inventory, marketing, and etc.

While there are many customers purchasing, businesses should be aware of the efficiency and quality of their products and services. The inconvenience on their end might affect your business. To increase customer loyalty, they must bring a convenient and personalized experience to the customers. There are a lot of opportunities that can be lost by not using a POS, including your sales. 

To prevent losing these opportunities, here are some areas we can look at:

CUSTOMER CENTRICITY

One of the most underrated fundamentals in building your business foundation is Customer Centricity. Some entrepreneurs focus on reaching their target quotas without thinking about the steps in dealing with their customers. When they visit your store, it is essential that they feel valued, and comfortable at a glance. Given the technology and tools available in the market, A POS can help retailers avoid long queues, slow payment, and inconvenience in the experience of the customers. Customers that are happy with the products, services, and experience will surely be loyal to your store.

STORE PROCESSES

Commonly, store processes are shopping, adding to cart, checking out, paying, and going. On the other hand, how you operate these processes varies the efficiency of your business. If the store processes are likely without standard, they will probably stress your customers and frustrate your employees. Store optimization and evaluating the store’s current situation might also help owners to identify what to implement and improve in their operation.

Here are some examples of store processes:

  • Check out process
  • Payment options
  • Product add-ons/Product bundles
  • Advance order
  • Customer loyalty card

These will go hand in hand with customer-centricity also. Recognizing their value and making them feel special will stand you out from your competitors.

ANAHAW POS Solution

Designed to make retail businesses seamless, data-driven, and operate faster, Anahaw POS is a fully integrated retail solution that provides end-to-end functionality. Beyond providing the right tool for your retail business, Anahaw POS is also flexible to make your processes faster and personalize the experience in your stores with cross-selling, customer points, and product recommendations.

Why Invest in a POS Solution?

  • Payment options – A POS helps the payment process go faster. By scanning the codes at the back of the product’s package, the system automatically calculates the total price of the customer’s purchase. Moreover, there are payment gateway integrations that allow them to have an option if they want to pay cashless.
  • Inventory Management – Businesses can easily track their product stocks in real-time. It would save a lot of time in tracking your inventory instead of manually tracking it.
  • Loyalty cards – By having loyalty cards, which can be used in multiple ways, not just incentivizing their loyalty in your store. They could also document their contact information, purchase history, and buying behavior so that you can thoroughly understand your customers and create better business decisions.
  • Avoid Errors – Using a POS can help businesses to avoid errors during operation. For example, if a cashier mistakenly scans an item, you can easily control and correct it on the system by just inputting a PIN or swiping the manager’s control card.
  • Personalized shopping – With the use of a POS, it can provide personalized experience to the customers. According to the Mastercard-sponsored Harvard Business Review survey, 8 in 10 respondents said that personalization is a critical driver of revenue and profits. In line with this, personalized shopping experience could lead to customer satisfaction, loyalty and increase sales because it matches their taste and preferences.

Lucky for you, Exist offers Anahaw POS that is a fully integrated POS solution that provides today’s retailer with end-to-end functionality. You can book a free consultation and free demo with us to understand how Anahaw POS is set up and how we can tailor-fit the product to your business.

TAKE YOUR BUSINESS TO THE NEXT LEVEL!

Why are Traditional Banks afraid of the Truth?

Why are Traditional Banks afraid of the Truth?

Why are Traditional Banks afraid of the Truth? 768 487 Exist Software Labs

Have you noticed that more and more businesses are accepting online payments using bank transfers, mobile payments thru phone numbers, or via QR Code?

That is because the new trend of banking is mobile and internet banking. Banks are now accelerating and scaling their assets in capitalizing on digitization. But there are some traditional banks that still don’t want the idea of digital transformation. For them, Digital Banking is still unstable. However, Bangko Sentral ng Pilipinas is encouraging traditional banks to enable digital banking and explore innovative ways to reach customer expectations and have seamless transactions.

Before the pandemic, it was usual for customers to go to the bank to deposit their savings, apply for a loan, or pay their insurance. But in the new normal, a lot of customers shifted to do it online. It’s easier, convenient, and effortless. Digital Banking paved the way for customers and banks to get connected closely. And it shocks the traditional banks to face the truth that online banking dominates the competition.

But before that, let’s see what Digital Banking is.

DIGITAL BANKING

Digital Banking is doing everything that a traditional bank can do — Online. More than that, there are many features that digital banks can offer more than normal banks can like shopping, promos, micro-personal offerings, and more! It bridges the customers and other institutions by getting their essential needs and their normal purchases.

To understand more why traditional banks are afraid of the truth, let’s get to the point here.

The truth is:

1. DIGITAL BANKING IS FOR EVERYONE

The rise of technology taught us that having a mobile phone is important. Why? Not only does everyone now have a smartphone, but also the benefits that smartphones give the user such as communication, entertainment, etc. are within easy reach. Now, mobile internet banking is one of the most essential things that a person must have. Everyone can now enroll online even in their busiest time; it’s because they don’t need to go to a physical branch. Before, we thought that having a savings account is expensive but now, some banks offer an account for free or for a small balance! It is not exclusive nowadays, it is now for everyone!

2. EVERYTHING THAT LEADS TO FINANCIAL TRANSACTIONS IS INSIDE AN ONLINE BANK

As long as there are transactions, your online bank will be relevant. With the power of technology, you can pay and purchase online at a click of a button. You can shop, do groceries, pay bills, and send money to your loved ones all in one place! Because of this, digital banks are helping their customers manage their financial lives at their own convenience.

3. CUSTOMERS WANT A REAL-TIME BANKING EXPERIENCE

How easy is it to manage your finances using a mobile bank? EFFORTLESS. We don’t have to go to an Automated Teller Machine (ATM) to check our balance. Customers want a real-time banking experience because they want to manage their money anytime, anywhere, whenever they want. Imagine you are hungry and you want to go to a drive-thru to get your food as fast as possible when in fact, you can just get your food at a click of a button via food delivery app. It is also the same with sending money to your account. You are getting it instantly and comfortably.

4. DIGITAL BANKING IS POWERFUL

The points above prove why traditional banks are afraid of the truth. Digital banking is powerful because of the technology implementations inside of the application like Big Data, eKYC, Cloud & Etc. These technologies enable the bank to monitor their customers, do real-time reporting, offer personalized promos, and engage clients in a more personalized way. This is a win-win situation on both ends. Customers can do banking, Banks with digital banking satisfy their customers!

FINAL THOUGHTS:

Digital banks and banks that also present digitally have a huge advantage over traditional banks. They are advanced in creating promos and monitor what to improve because of data analytics, being flexible in fixing errors, and trying new features if their customers leave reviews on their applications. 

Traditional Banks must think outside the box in taking a step forward to shift their practices in banking. This season is the right time to unlearn other knowledge and accept the fast-paced changes in the environment. In order to compete, traditional banks need to be part of digital transformation and create innovative & competitive advantages. Technology has a lot of things to offer that both banks and customers can benefit from.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

4 Things Why Implementing POS in Business is Necessary

4 Things Why Implementing POS in Business is Necessary

4 Things Why Implementing POS in Business is Necessary 800 507 Exist Software Labs

Klaus Schwab said, “In the new world, it is not the big fish which eats the small fish, it’s the fast fish which eats the slow fish. And this is true also in business nowadays. Stores with the most efficient operations and good offerings truly win the heart of their customers. While expanding, POS has an important role to play in the day-to-day operations.

Point Of Sales Solutions have so many benefits for lots of businesses especially in the retail industry. From putting different prices on products  to promoting slow-moving SKUs, surely, POS will set your business on the right track!

If you are thinking that your business needs to scale or need to make its operation faster, this is for you. Point Of Sales Solutions are necessary in businesses. Data Analytics, Central Intelligence tool, Faster payment methods are some of its features.

So, here are the 4 reasons why implementing POS in Business is Necessary:

1. Inventory and Merchandise Management

One of the important areas to consider in having a POS system in your business is its inventory merchandise management. It helps your logistics to maximize your stock usage, allocations, and locating where to put it in order. With a POS, you have one central view over your inventory on how your stock runs. Using this, businesses will have an easier time deciding what to restock, what products should not be reordered, and what to offer with promos.

Moreover, having an inventory management system allows you to compile the data of what your customers are buying.

2. Centralized Store Management

The good thing about POS systems is that they can easily integrate different systems and devices like third party apps and hardware. Having said that, it takes away the manual tasks and automates them. A great POS gives you real-time reports, seamless processes, and accurate synchronization of data between business processes and store systems. Businesses don’t have to worry about the operational records since it is automatically put in the POS data. 

Managing your facility with a POS will truly solve all your worries and headaches!

3. Loyalty Programs and Personalized Offerings

See those loyalty cards from other grocery stores and drug stores? The main reason why they are promoting it is, of course, to encourage their customers to buy more and earn points that can be convertible to get products, discounts, and vouchers. But the logic behind it is that it leverages to monitor the customer’s behaviour, trends and the best seller in your stock. In addition, Loyalty programs create a personalized marketing strategy for you that surely helps you in managing your marketing campaigns.

4. Extensible for Online & Offline Business Scaling

As your business grows, a great POS should be future-ready and easily extensible once you scale. It also allows you to adapt to new technology changes and growing business requirements. If not, you have to start from scratch conceptualizing and finding a new one. Looks complicated right? 

With the new powered-technology, POS systems can give you access to your stores both offline and online. So whether there’s an internet interruption, your business can still operate and save your data. 

FINAL THOUGHTS:

Having an ALL-IN-ONE Point Of Sale Solution that gives you seamless work operation and increases your business profitability has a big impact on retail businesses. There are right tools and software with great features that you need to implement in expanding your business and being prepared for the future changes.

Lucky for you, Exist offers Anahaw POS that is a fully integrated solution that provides today’s retailer with end-to-end functionality. You can book a free consultation and free demo with us to understand how Anahaw POS is set up and how we can tailor-fit the product to your business.

TAKE YOUR BUSINESS TO THE NEXT LEVEL!

The Next Big Thing in Internet Banking - Exist Software Labs

The Next Big Thing in Internet Banking

The Next Big Thing in Internet Banking 768 487 Exist Software Labs

Everyone was challenged on how to cope up in the corporate world because of the worldwide effect of COVID-19. Businesses that do their operations physically were forced to close their business and others were bankrupted because of the lockdown. But more than the negative effects of the COVID-19, it also opened many entrepreneurs’ eyes to invest in digitalization or, let’s say, digital transformation. So what is the correlation of this in the banking industry? Of course, banks were also affected by the pandemic, and a lot of users need to do banking regularly (transferring funds, depositing money, loans, and paying the bills). The question is, what is the “Next Big Thing in Internet Banking?”

Surprisingly, banks have adapted to this technology era in accelerating their operations online. As the customers go online, many banks have pivoted their strategies in being present where their customers are. Here are the Next Big Thing in Internet Banking.

1. Cashless Transactions

The rise of online shopping gives way to the API tools in using payment gateways to provide users with seamless transactions like capturing a QR Code, saving your debit/credit card in your online shopping app or platform, and giving your ATM card for transactions. For consumers, a lot of payment options and methods would be great! Many people are using more cashless transactions in groceries, shopping, and other financial transactions. This makes the users  more comfortable with the safety and security of their homes. 

Moreover, cashless transactions let them have thinner wallets & prevent them from having heavy coins! 

2. From Brick & Mortar to Click and Mortar

While we are still on lockdown, some banks decline their operations physically. The relevance of Brick and Mortars are not the same as before since we are forwarding into the new normal. The use of digital services via mobile, computer, and tablet is now the trend in doing banking. Even banks are operating digital-only (Neobanks) too! Today, we can do banking, doing our financial errands at the click of a button without going outside of our homes!

From Brick & Mortar to Click and Mortar, everything in internet banking is possible today.

3. Micropersonalized Banking

Have you experienced in the online world that some applications or websites know you as if they are talking to you personally? Like you are the top priority? Well, that is not impossible because of Big Data and Analytics. This AI-driven analytics gives a huge contribution in treating customers right – even virtually! Banks can now offer the users loan or borrow money at the right moment that they need it, dynamic suggestions of products and services, detailed offerings, budget and purchase recommendations (based on your web behavior), and promos around their nearby location!

Micropersonalized banking is customer personalization. If we can translate “the customer is always right in the digital era, then that is analyzing their behavior and offering what is appropriate.

There will be more innovations to come in the future, and the opportunity for internet banking is bright and exciting. As part of the solution, let’s expect higher expectations and demand from customers, be agile in future-thinkers, giving them a seamless process of banking and satisfaction.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

Digital Banking: Expectation VS Reality

Digital Banking: Expectation VS Reality

Digital Banking: Expectation VS Reality 768 487 Exist Software Labs

With the rise of technology, a huge number of businesses are also transitioning from traditional to digital – including banks and other financial institutions. In this modern era of technology, what are the expectations and reality of Digital Banking?

According to Bangko Sentral ng Pilipinas, consumers now adapt to use digital payments and prefer to use online transactions because it is safe and convenient.

“New adopters have experienced first-hand the advantages of going digital. Their positive experiences are expected to create a ripple effect and to promote the wider use of digital payments” the BSP explained.

COVID-19 also pushed us to use digital platforms due to health and safety concerns. Payments and transferring money are all seamless because everything is now online. It bridges family’s finances in paying bills and sending funds, shopping online, and other financial transactions. Social Distancing is not a problem at all!

EXPECTATION: You can create an online bank account — Anytime, Anywhere!

REALITY: Yes, but there is an enrollment process for verification purposes.

Internet Banking helped many users to create an online bank account. As much as every bank wants to do it, your security is also their responsibility and concern which is why they are including our personal information like full name, birthday, email address, and phone number to verify and match the details on their data. Furthermore, digital banking activation process will likely need our personal details for verification. With that said, if there’s no wrong answer and all the details are legitimate, you can now have your online bank account!

EXPECTATION: 100% Secured Banking Process

REALITY: Digital Banking is 100% Secured and Simplified its User’s Experience

Thanks to new technology, banks and users can now ensure that everything is secured by the use of multiple security processes before opening their accounts or transferring funds. These are the types of user verification or authentication that was created before performing transactions:

  • Two-Factor Authentication is a security system requiring a clear identification to proceed or access a specific command.
  • One-Time Password (OTP) – digit security code that is only valid for a single login session or transaction. It is a randomly generated code that is impossible to guess and reduces the risk of hacking an account.
  • Email Verification Code – is like a One-Time Password but sometimes comes with a combination of numbers and letters. The code will be sent through the account’s registered email to fully check if the login is legitimate.

EXPECTATION: Users Expect that banks are always there for them

REALITY: Digital Banking is Omnipresent

Omnipresence means “widely present” at all times. With that being said, Yes, there’s a limitation in banks where they cannot always reply fastly to user’s concerns, but users can contact them directly with different channels! The reality is, Banks are thinking about their customers. They are there where their customers are – even online!

With the fast-paced environment, traditional banks must learn and adapt to the new normal. Huge numbers of users are now comfortable with digitalization and financial institutions have to bring convenience too with their customers.

What do you think? Does digital banking meet your expectations or exceed them?

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 20 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core. Go where the possibilities are boundless!

Technology Trends to Keep Filipino Businesses Alive in 2021

Technology Trends to Keep Filipino Businesses Alive in 2021 768 487 Exist Software Labs

With the wave of technologies rising in the past years and the recent challenge facing the world, which technology trends delivered and promise to provide real value for your business?

Even as the Philippine economy slowly resumed with the easing down of public health regulations and distancing protocols, most Filipino businesses still feel the pain brought about by the COVID-19 pandemic, both essential and non-essential.

The World Bank conducted a recent survey of 74,031 firms across industries in the country. Only 5% of these businesses reopened, while 40% began partial operations. Moreover, about 40% of those surveyed remained closed, and 15% are now permanently shut. Respondents of this survey include micro (59.3%), small (19.2%), medium (12.8%), and large (8.7%) businesses.

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Recovering from the recent economic disruption is the biggest challenge businesses face post-pandemic. This global health crisis sped up companies’ digital adoption that amplified technology trends already underway. But researching for the right technologies in the new normal isn’t a walk in the park. The good thing is, you have come to the right place.

We have compiled a list of top technology trends, Filipino businesses should adopt to survive in 2021 and the years to come. This rundown includes the latest trends that will dominate the next months and promising innovations becoming popular.

Top Technology Trends Pushing Business Survival

Click or tap an item in this list to jump to that section:

  1.    Leveraging on Data-centric Solutions

  2.    Mainstream deployment of Internet of Things (IoT)

  3.    Continued dominance of Cloud Technologies

Trend #1: Data-centric Solutions

“Data, or the ability to harness it, is the key factor that will differentiate between a business organization that is there for the long haul and one that is only in survival mode,” Exist Data Solutions Architect Warren Cruz shared on a webinar held last June 10, 2020. You can browse the highlights of the virtual event here.

When done right, a data-driven approach will not only help your business make better decisions but can also help you solve problems, manage performance, improve processes, and understand your customers.

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Here are some ways leading sectors leverage on data-centric solutions:

Retail

The ability to analyze data and find solutions plays a considerable role in the retail industry. Retail organizations leverage multiple data points, such as point-of-sale transaction-level data, customer demographics, social media metrics, store size, and competitive intelligence.

Therefore, analyzing consumer behavior and trends from the past will be the name of the game in the next normal. Proactive retailers will know their customers’ purchasing behavior, improve efficiencies, and cut-down costs of supply chains, and more.

Healthcare

On the other hand, healthcare organizations were forced to adopt digital efforts out of necessity in a short time. This adoption became more evident in our country as new compliance requirements subtly push Philippine hospitals to use EMRs. This includes reporting statistics to measure the quality of healthcare, performance, and nation’s health profile. 

As the 2016 DOH Administrative Order states, “One of the main challenges of today’s health systems is access to real-time quality health information for informed decision making. This has posed a major dilemma especially when the national government needs to analyze health service data coming from various systems at the health facilities.”

Guided by the Philippine eHealth Strategic Plan (PeHSP) for Universal Health Care (UHC), one of the jointly-identified major strategies by the Department of Health, Philippine Health Insurance  (PhilHealth) and Department of Science and Technology is through the implementation of the NeHEMRSV upon which its implementation will improve data capture, processing, aggregation, exchange and reporting on national health data requirements and standardize submission protocols among implementing health facilities. 

Starting with the PhilHealth eClaims submission in 2018 as compliance to the electronic medical record (EMR) implementation. The renewal of hospitals’ license to operate (LTO) for 2020 has a new requirement. EMR system and providers should be duly validated by the Centers for Health Development (CHD) within their respective regions. For which Exist and Medcurial have this distinction.

Further discussed in our previous blog, one requirement for renewing licenses is providing correct clinical data to support claims reimbursements. The outcome is multifold as this forces Philippine healthcare to shift from paper to electronic. It also promotes increased use of data in providing care and upgrade to systems that make better use of IT. Implementing these technology trends will reduce manual errors, manage care complexities and promote evidence-based medicine.

Banking and Finance

Data-driven solutions also benefit banks and financial institutions, especially in this challenging situation as sectors that will help stabilize the economy when this health crisis is over.

PwC Philippines states that banks should develop a dynamic credit decisioning framework and credit scores, consolidating the pandemic’s potential impact. Banks can entrust professional organizations with robust industry experience that are skilled with data analytics.

Furthermore, banks should redesign loan terms or products for existing borrowers using a targeted approach. These data-driven initiatives will help banks keep high-quality loans and retain and attract clients that will trust them.

Government

As the number of infections rose exponentially, many countries struggled in managing data to limit the spread of the virus. But the case isn’t the same for countries that have already invested in data-driven technology trends in anticipation of an event that endangers public health. Singapore, South Korea, and Taiwan stood out with their impressive utilization of big data to combat the contagion.

In an article, Wharton shared that Taiwan created a unified big data platform that collects data from two sources. In addition, these are the immigration and customs database and the national insurance database. Based on clinical visits, travel history, and symptom patterns, they successfully identified cases. This helped them provide real-time alerts to possible infected persons.

Trend #2: Internet of Things (IoT)

Wherever we are today, we’re living in a web of interconnected devices. Each interacting with the other and exchanging digital data on a global scale. This is the Internet of Things or IoT.

IoT is everywhere, and though it isn’t new, enterprises should continue to leverage their opportunities to increase business efficiency and productivity while reducing costs.

Investment in IoT expects to skyrocket in the next year, especially in healthcare and retail. In 2021, we will see the more practical deployment of these technology trends. It will hover through its capacity to solve many obstacles brought by the pandemic to businesses and society.

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Take a look at some innovative implementations of this technology:

Retail

Retail will continue to shift in the next year. Automation with IoT-enabled devices will allow consumers to purchase products without ever needing to interact with a human. That is to say, from entering the store tracked by RFID to fulfilling purchases via cashless payments.

For instance, stores and restaurants nationwide adopted digital technology trends to keep up with their customers’ changing preferences. More and more establishments embraced food delivery apps. This enabled their consumers to place their orders and track real-time delivery at the comforts of their home.

Healthcare

As we continue to have minimum physical interaction, smart connected devices will change how we access medical care as well. This year, people spent most of their time staying at home, thus leaving medical conditions unattended. With new IoT technology trends, doctors can monitor their patients’ health at home using wearables, sensors, and other smart devices. Moreover, this will also minimize unnecessary contact in dealing with viral diseases.

In the Philippines, with more than 100 million inhabitants, it is tough to provide enough medical care to all citizens, especially in rural areas and island communities. With the onset of the coronavirus pandemic, doctors were open-minded and fast, which allowed for the smooth and speedy transition to telehealth devices.

Banking and Finance

Since the onset of ECQ, the volume of ATM transactions in Luzon declined by 25% and the value by 30%. In the same report by the Bangko Sentral ng Pilipinas (BSP), transactions using e-payment services such as InstaPay and PesoNet spiked.

Evidently, customers are migrating online and relying more on their devices to manage finances digitally. This shift away from physical banking services during the pandemic presents opportunities for the financial sector to provide more flexible ways to perform money transactions.

On December 2, BSP issued Circular 1105 outlining the guidelines for financial institutions seeking to apply for a digital bank license. This thrust from the central bank has put them closer to their goal of improving the accessibility of financial services to the unbanked and underserved sectors.

The World Bank states: “studies show that when people participate in the financial system, they are better able to start and expand businesses, invest in education, manage risk, and absorb financial shocks.”

Trend #3: Cloud Technology

Driven by the need for mostly everything to go online, businesses adopting cloud technologies saw a significant increase this year. That is to say, Forbes shares that cloud’s dominance continues to grow. From 30% in 2018, companies will allocate 32% of their total IT budgets for cloud computing next year.

For an archipelago like the Philippines, the opportunity of embracing cloud technology trends presents a multifold of advantages. For example, increased access to services by a larger population and a secure, cost-efficient business model.

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Check out how industries strategize in utilizing this technology:

Retail

Retailers should be responsive to their market and resilient to crisis. Recently, we saw a growth of digital stores in the country. In other words, they embraced e-commerce and anticipated that the “next normal” is business on the cloud. Besides, retailers can take advantage of the cloud’s on-demand scalability to size up during peak hours and back down afterward. Customers also prefer flexible fulfillment options like ePayment solutions, which require cloud-based services.

In a recent survey conducted among Filipinos ages 35-44 by Rakuten, 44% increased their online purchases during the pandemic. To clarify, this data shows retailers how important it is for stores and restaurants to provide shopping convenience to customers. Likewise, by leveraging more cloud services and seamlessly take their business online.

Healthcare

Forced into digitalization, the healthcare sector is at the forefront of adopting the latest data-centric, IoT, and cloud innovations to decrease unnecessary face to face visits and mitigate the risks of infection spread. Using tools like a patient portal for booking appointments and telemedicine allowed care providers to care for patients remotely. For those who are more tech-advanced, these facilities readily tweaked their cloud-based systems to provide contact tracing and disease surveillance as well.

For hospitals still at the transition stage and trying to figure out how they can fully embrace and implement digital transformation in their health care system. To them, it is finding the right balance between analog and digital. However, time is changing, and the pandemic just accelerated it. Before, digital healthcare was a service that is nice to have. But now, hospitals and healthcare institutions should think forward to the future of delivering care where digital is becoming a need for investment.

CitizenWatch Philippines echoes in their statement issued on July 28, 2020, that digitalization will make healthcare services more efficient and accessible to the Filipino people. Further, moving to cloud-based technology trends will significantly improve the public health care system with big data analytics and on-demand healthcare, among others.

Banking and Finance

RCBC Chief Economist Michael Ricafort shared that using cloud-based systems “entails further reduction of operating costs with reduced use of hardware and physical space requirements, thereby also helping boost cost efficiency as well as overall profitability.”

In a joint study by IDC Financial Insights and Huawei Technologies, Philippine banks were among the financial institutions in the Asia-Pacific region using the cloud as a means of storage management.

Pivot and Adapt

As mentioned earlier, the coronavirus pandemic pushed several industries to take a dramatic technological shift. As functional members of society, we see changes in the way we live, work, and interact.

In the US alone, 330 companies filed for bankruptcy and blamed the pandemic for it. Similarly, this scenario isn’t far in the Philippines. In late-September, the Department of Trade and Industry (DTI) survey reported that 6% or about 90,000 businesses, mostly micro small & medium enterprises (MSMEs), remain closed amid the pandemic.

The sad reality is that some businesses may be closing for good, and not all will survive after this pandemic. But those who have the agility to pivot and adapt need to understand that a digital transformation is no longer an option but an expectation of your customers as the way to conduct business.

Since things are not going back to the way they were, the “new normal” as we call it, organizations will need to ask themselves this essential question:

“Am I taking strategic steps today in ensuring the future of my business?”

Answering yes will be a good head start. By now, businesses need to understand that success in uncertain futures only belongs to those who pivot and adapt.

Reader’s Poll

Now, you have a better understanding of how these innovations can help maneuver your business next year. We want to know where you are in your digital transformation journey so we can help you navigate.

With Filipino businesses pushed to scale up their digital transformation efforts and embrace the next normal brought about by the COVID-19 pandemic, where are you currently navigating through the adoption of these technology trends in your business?

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Exist empowers businesses to gain a competitive advantage by providing innovative solutions that will help them pivot and adapt to the ever-evolving technologies and drive digital transformation.

The Future of Philippine Banking

The Future of Philippine Banking 768 487 Exist Software Labs

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As the impact of COVID19 on health and the economy continues to persist, key actors, including the banking sectors, create ways in an attempt to sustain the country’s survivability. Recently, the Philippine government launched the 4-pillar socio-economic strategy. The first two of which deals with the urgent needs of the vulnerable sectors and the medical industry. Whereas the second half is for economic recovery.

Banko Sentral ng Pilipinas also launched the Sustainable Finance Framework. It includes driving digital banking and financial inclusion, which anchors upon the fast spread of digital transactions. Since the implementation of the country-wide quarantine protocols, around 4.115 million digital accounts were created among banks and e-wallet platforms. Benjamin Diokno, BSP governor, said in a virtual fintech forum last May that the share of digital transactions should reach at least 50% by the end of his term in 2023. 

The central bank sees the exponential growth in numbers as an opportunity for the banking and finance sector to seize the hype and cater to the growing desire for digital payment solutions.

Case on point, Rizal Commercial Banking Corporation’s (RCBC) President and CEO Eugene Sering Acevedo stated in an interview with the Oxford business group that RCBC’s mobile app users increased by 10% between mid-March and mid-May alone. This change causes RCBC to consider closing some underutilized branches while investing more in its digital services. He also added that the bank’s management is highly focusing on digital targets and key result areas.

The stretch of the time that the country is under quarantine drastically decreased banks’ brick-and-mortar operations. Because of this, more and more users to migrate online. ATM usage has also declined by 25% since the beginning of ECQ. Such push banks to leverage on improving the customer service and digital experience.

The PwC highlights the significance of keeping the bond between the banks and its stakeholders, especially the clients, warm during this time of economic crisis.

According to them, banks may want to consider the following to keep client relationships healthy and customer-service managed:

      • Proactively reach out and offer training to customers who are not familiar with online banking. No client must be left behind during the evolution that is befalling in the banking sector. Banks should assist their clients through this change, particularly those who find this transition not easy.
      • Combine human and digital touchpoints in attending to customer concerns and needs. Banks should extend their services beyond person-to-person interaction. They should be able to address customer concerns through different channels, including online chats and emails.
      • Train customer service personnel to better prepare them for interacting with borrowers with dignity and respect during this stressful time. Building customer trust is imperative during this struggling time as it will leave a lasting impression on them and will speak of the wholistic values that the bank upholds.

The pandemic has created a ton of problem areas in our economy. Nevertheless, banks should grab the opportunity to grow and adapt swiftly to modern demands accelerated by the health crisis and establish a robust and more sustainable means of their services.

Going full-on digital is the future of Philippine banking, and that future is fast approaching.

Exist Software Labs, Inc. is committed to extending our assistance to several banks with their Digital Onboarding requirements. We have been in the business for 19 years, and the mission to enable corporations to go on digital and have a competitive advantage in this fast-changing world is at our core.

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