Technical Support

Technical Support

Technical Support 1920 1081 Exist Software Labs Inc.

Position Summary:

This position will work with the Support Manager and team in organizing support tickets ( task, support, bugs), create reports, handle escalations, collaborate on what fix is needed, testing, validating and help with whatever is needed in order to deliver according to the indicated Service Level Agreement.

Skills /Experience Required:

  • Graduate of any IT Related Course
  • 1 to 3 years experience in the IT industry
  • Technical background or understanding is a preference
  • Excellent oral and written communication skills
  • Previous experienced in customer facing projects
  • Experience in Logistics company/projects a preference.
  • Shift schedule 8pm – 5am.

Key Responsibilities:

  • Ensure that all inquiries, requests, and issues are attended to and solved promptly based on the indicated SLA and process flow
  • Collaborating with the team to identify and fix (includes testing) the problem
  • Be the point of contact when it comes to support related escalations
  • Provide support as and where needed both internally and externally
  • Responsible for managing and reporting all support related inquiries, requests, and issues
  • Delegating work and assignments to team members which include himself
  • Involved with the operational delivery, which includes UAT and PROD deployment
  • Assist in the creation of the team KPIs as well as monitor and report on results
  • Assist in onboarding all new members of the support team

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